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Head of Performance and Business Development

Posted: 12 Nov 2020 Closes: 23 Nov 2020
Birkenhead, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Leicester, Nottingham, Peterborough, Plymouth, Preston, Swansea, Telford £63,778 (Croydon £67,980)
Flexible hm-land-registry/20201112140839

This role will be pivotal to the successful operation of the Finance and Business Services (FaBS) Directorate. This is a high-profile role, presenting an excellent opportunity for you to be instrumental in shaping and influencing the directorate in the short, medium and longer-term. You will help develop and maintain collaboration across the professional disciplines to support the delivery of the FaBS business plan and maximise its contribution to the rest of the organisation.

Job description

Working closely with the Senior Leadership Team, you will make sure that the Directorate has the right structures, planning, performance tools, communications, and staff development programmes in place to ensure that it is delivering a high-quality service driven by the principles of continual improvement and to support HMLR’s wider transformation. 

You will maintain oversight, strengthen and lead the processes needed to effectively run a directorate of around 140 people working across a wide variety of professions including Finance, Commercial, Facilities and Property Asset Management, Business Planning and Performance, Analysis and Internal Audit, ensuring all activities are in line with HMLR’s Business Strategy, cultural aspirations and supports the drive for efficiencies. 

The role will lead on our approach to governance, risk management, business planning and performance, strategic workforce planning, learning and development and talent management, overseeing each discipline within FaBS and aligning their activities to be as efficient as possible. 

The role has a particular focus on developing and implementing an end-to-end programme of activities to support development and continuous improvement of a strong, vibrant and inclusive working culture across FaBS. You will establish a comprehensive and value-adding approach to directorate performance, including identifying relevant Key Performance Indicators (KPIs) and measuring performance against them.


You will have experience of working within a similar sized, complex organisation in a fast-paced delivery role. You will easily be able to evidence your experience of reviewing service delivery, processes and structures and leading transformational change activity of a similar scope. 

You will be confident providing robust challenge and advice to senior managers and have the ability to see, scan and scope the needs for the team and be a team player in order to deliver. You will be able to demonstrate your ability to plan, organise and work well under pressure managing conflicting demands effectively. You will have demonstrable experience of effectively representing organisations at a senior level in a highly professional and competent manner, able to conduct strong negotiations and influence to achieve outcomes and demonstrate confidence to make independent decisions in a fast-paced delivery environment. You will be diplomatic in all forms of communication and able to build relationships with key stakeholders and peers, with the ability to work collaboratively with staff at all levels. You have great people leadership skills and the confidence to lead a wider team beyond your immediate line management. 


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace
  • Leadership


A great place to work 
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us. 

Where difference is celebrated 
We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

Please click here for further information on our rewards package: 
Working for HM Land Registry

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Please copy and paste your CV onto the online application form, detailing your qualifications and work history and complete the Statement of Suitability. 

The Statement of Suitability section (in no more than 1000 words) should be used to outline your skills and experience for the role and provide details of how you meet the essential criteria listed in the candidate pack. 

The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and pre-prepared presentation. 

The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. 

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. 

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. 

If you would like further information about the use of your personal data, please click on the link below: 
Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


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