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Head of System Delivery Greater Manchester

Posted: 2 Oct 2020 Closes: 1 Nov 2020
Greater Manchester, United Kingdom £75,914 - £87,754 Per annum
Permanent & Full-time NHS_MEh5WuDUMFoL

Head of System Delivery Greater Manchester

Job Reference: 990-1-EI3305-NW

Employer: Department: Head of System Delivery within the Location: Greater Manchester, Manchester Salary: £75,914 - £87,754 Per annum

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

This role sits in the Performance and Improvement directorate for the North West Region and will work closely with national, regional, and local teams to support the ambitious programme of work set out in the annual operational plans and The Long-Term Plan for the NHS over the next five to ten years.

The purpose of the Performance and Improvement team is to lead on operational planning, to monitor performance against annual operating plans and constitutional standards; to support CCGs. Providers and systems to optimise their overall performance, to reduce unwarranted clinical variation and to provide assurance as to the most effective and efficient use of resources across the health service. The team will work closely with STPs/ICSs colleagues in developing and providing appropriate levels of assurance of the planning and delivery of NHS connotational standards across the region.

The post holder will work as part of the wider Performance and Improvement team to lead on and support delivery of annual operating plans and the development and delivery of The Long-Term Plan. This will be done in conjunction with STP/ICS colleagues. They will, with the Head of Planning & Assurance, lead the Regions delivery of the SOF and IAF processes, in addition to leading on the design and delivery with STP and ICS colleagues of a new appropriate assurance process allowing the regulatory functions of NHS E&I to be maintained. They will work closely with the Head of Winter and Planned Care and liaise on overall system delivery of NHS constitutional standards across the region. The Head of Planning and Assurance will:

  • lead on all non-financial aspects of operational planning for the region;
  • lead the delivery of an effective aligned annual locality operational and strategic planning process for commissioner, provider and STPs/ICS's, providing assurance of the delivery of NHS constitutional standards.
  • working with STP /ICS colleagues to develop robust and inclusive operational planning guidance for the region that meets all nationally mandated requirements;
  • challenge key working relationships across the region, to be innovative, to address local health inequalities and achieving agreed planning objectives.
  • establish and maintain a robust regional process for monitoring delivery of systems plans, to work with corporate and local teams e.g. workforce, analytics, nursing and medical colleagues, to ensure one version of the truth that is owned and shared across the all organisations and the region.
  • working with STPs and ICS's delivering robust governance and planning structures in the locality, ensuring planning is effective and efficient and removes duplication.
  • To ensure a close working relationship with the Finance function so that analysis and insight of finance and operational performance and resulting action plans are aligned;
  • to lead the implementation of the planning framework and to use a risk-based approach to monitor system and organisational delivery of plans
  • To identify and share areas of best practice across the region and beyond to support continuous improvement and high-quality outcomes.
  • the post holder will develop the regional approach to the performance/ assurance for systems across the North West Region. This will incorporate the existing versions of the provider and commissioner processes (SOF and IAF) in the interim.
  • lead, with STP and ICS colleagues, the design and delivery of a new locality and regional performance/assurance process allowing the regulatory functions of NHS E&I to be maintained and in line with national requirements.
  • provide oversight of regional performance against constitutional standards, annual operating plans and national or regional priorities. This will include activity, quality, finance, workforce and other performance targets;
  • lead regional reporting of operational performance and actions being taken regionally and locally to address poor performance and to support improvement. This will include leading the production of a monthly performance report for the Senior Management Team identifying performance outliers. The key issues, the key actions and the recovery trajectories. The reporting of locality performance and delivery into the regional performance processes and supporting regional presentations to National colleagues e.g. JSOG and RSG.
  • Lead the local and regional agreement of recovery trajectories for all non-compliant services where NHS constitutional standards are not being met and support the identification of additional support requirements for system performance. Leading the engagement with the Director of Improvement or in exceptional cases the Director of Intensive support to facilitate the recovery of system performance.
  • The post holder will lead the response in supporting the locality partners in delivering the improvement actions.
  • working with the analytical team, analyse performance variation and provide in-depth analysis of trends and relevant insights, identifying potential issues early and inform decision making
  • Manage the team functions, liaising with other directorates as required to ensure progress against the key programme areas priorities is maintained and regularly reported to both the Senior Management Team and National Programme Boards.
  • the identification of inequalities of care provision in systems and seeking to support the reduction of the inequalities.
The post holder will have accountability and responsibility for the strategic and operational development of the Planning and Assurance team. Plans to achieve the strategy will be underpinned by the delivery of short to medium term objectives.

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

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You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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