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Head of Technology Planning and Delivery

Posted: 7 Nov 2019 Closes: 20 Nov 2019
London £75,000 per annum
Permanent & Full-time citizens-advice/20191107185449

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


At Citizens Advice we believe no one should have to face their problems without free, high quality, impartial, confidential advice.

That’s why we’re here: to give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

We help millions of people every day with their problems. Over 29 million people visit our website and we help over 3 million more people face to face. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

Can you help us make a difference to millions of people?

We are on a new, exciting digital and tech journey that will really change how we interact with people that need our help, and start to make even more of a difference to people’s lives.

We’re building a team of outstanding people who will create and run new and improved digital and technology services. We are using cutting edge technology and agile development methods, within a vibrant, innovative and collaborative culture.   

About the role

The Head of Technology Planning and Delivery is a key role in our Technology leadership team. The successful candidate will lead the planning and delivery of our technology platforms, systems and projects, working closely with our Customer Journey (digital) team and advising stakeholders across the business on their technology requirements and allocating resources in line with strategic priorities. 

The ideal candidate will have experience of working in a digital, collaborative and agile environment with both a product and project delivery background. Extensive experience of successfully establishing and directing agile delivery teams to deliver multiple, large-scale, complex technology solutions that meet user needs is essential. 

The role will form part of the wider Senior Management Team and requires strong leadership skills, including excellent communication and interpersonal skills. You will be constantly engaging with key stakeholders across the wider business, reporting back to finance, business planning and the corporate PMO to keep them updated with progress against plans. 

Join us!

We want you to join us on our journey and make a difference to millions of people. We would love to hear from you.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice

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