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Head of Trust and Safety Project Management

Posted: 25 Sep 2020 Closes: 25 Oct 2020
London, England, United Kingdom Competitive
Permanent & Full-time DEP_4183796003

Depop has experienced over 200% growth in the past two years, and following our Series C round last summer led by General Atlantic, we're continuing to scale our team from 300 today to 500+ over the next two years to further support our mission to transform the fashion industry. We have 20 million creative and passionate Gen Z users, who are flying in the face of a nepotistic, wasteful and top-down industry and already making exciting change happen through the Depop platform.

Keeping our community safe on Depop requires both industry-leading policies and processes that allow us to enforce these policies. The trust and safety teams at Depop support our users through both direct support interactions as well as building scalable solutions to keep our community safe.

To support our company-wide efforts to protect users every day we are seeking a strategic and experienced leader who is eager to learn, and is excited to build systems to support millions of people. This critical role is tasked with overseeing and taking on large and impactful projects across key safety areas for Depop. The head of project management will lead the T&S Project Management function, and develop a high performing team who lead change throughout the organisation.

We value people who can think strategically using macro-level insights, while still caring for micro-level cases affecting our community We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity - a strategic thinker with strong analytical and creative problem-solving skills.

This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high intensity environment, and independently prioritize their activity to deliver the results that our globally expanding business needs. This leader needs to be a strong communicator and influencer with the drive to get things done and gaining momentum across different teams.

Core Responsibilities:
  • Develop an understanding of safety issues and the architecture and integration points of Depop' community safety support processes, products, and policies
  • Become a thought leader within our overall trust and safety initiatives taking ownership of driving projects from inception to delivery
  • Partner with stakeholders and systems teams to execute projects and develop best practices within the team
  • Lead and build out a team of project managers who will lead on critical cross functional projects driving the safety of our community
  • Develop and lead global projects, establish working team goals, and work with cross functional partners on strategies for executing, measuring progress, and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams and influencing high level strategy
  • Partner with Engineering, Security, and Analytics to identify, influence, and execute our trust and safety roadmap
  • Build relationships with cross-functional partners across policy to drive improvements
Minimum Qualifications
  • Significant experience working in an Operations, Project Management, Analytics, Product, or equivalent team leadership functioning including people management
  • Proven work experience in project management and creating project documentation
  • Project Management Professional (PMP) / PRINCE II certification
  • Experience communicating to and influencing a variety of audiences
  • Strategic thinker with analytical and creative problem-solving skills
  • Experience creating and/or improving operational processes across teams/stakeholders and external vendors
  • Proven track record of taking ownership, managing conflicting priorities and driving results
  • Demonstrated ability to communicate with various levels of an organization, both written and verbally, including senior executives
Preferred Qualifications
  • Experience working in the technology sector or other relevant fast paced environments
  • Experience in working within the Trust & Safety industry
  • Experience with process design, implementation, and improvement
  • Knowledge of data tools such as SQL, SAS and or data visualization (e.g. Tableau) tools
GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Depop Ltd, 08316342 ("Controller"), 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN ("We", "Us") and can be contacted by emailing people@depop.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at people@depop.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.

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