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Helpdesk Administrator - Part Time

Posted: 9 Sep 2020 Closes: 9 Oct 2020
Cambridge, England Competitive
Fixed term & Part time SKA_BS-00003A

We currently have a Helpdesk Administrator - part time vacancy to join our Facilities Management team maintaining the newly built, state of the art, Royal Papworth hospital based on the Cambridge Biomedical Campus.

As a member of the helpdesk team, you will:
  • Deliver outstanding customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy.
  • Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
  • Helping Subcontractors and Suppliers whilst on site, and remotely including electronic correspondence.
  • Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
  • Provide exemplar customer service to all internal and external stakeholders.
  • Assist in the collating of and production of reports as required by Helpdesk and Administration Manager including the Monthly Performance Report.
  • Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance.
We're looking for:
  • Ability to process a high-volume data input to a high level of accuracy
  • Responds well to on the job demands and pressure in a fast-paced ever-changing environment
  • Ability to understand and apply contractual standards to daily delivery.
  • Ability to work alone and self-manage your workload with strong team player skills on joining a small team.
  • Great customer service skills
  • Previous facilities management experience is preferable
  • Ability to work 25 hours per week during the evening and weekends.
Please note there are no parking facilities on site. There is a regular Park & Ride service from Trumpington.

Our building services team provides solutions to a wide range of both private and public sector clients. Working together to deliver outstanding results for customers and communities, our work covers all areas of facilities services from project management and compliance to assets, estates and energy management.

A career with us means you'll have the freedom to develop your skills and leave your mark on the communities in which we work. Our competitive benefits package will help to enhance your life outside work, too.

Skanska, a leading construction company and developer, is an inclusive and responsible business that is helping to build a better society. Drawing on our Scandinavian heritage, we are green, innovative and progressive, bringing people and technology together to build, upgrade and maintain the country's buildings and infrastructure.

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender, age, religion, sexuality and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and winning teams.

Please note this is an advert for our Job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk

Additional Information
  • Location: Cambridge, England, United Kingdom
  • Schedule: Part-time
  • Employee Status: Regular
Statements
  • About Skanska: We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender, age, religion, sexuality and any other protected characteristic, we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and winning teams. We call it Naturally Skanska.Make your next career move with us.

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