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Helpline Advisor - Call Centre (Peterborough)

Posted: 20 Jun 2021 Closes: 30 Jun 2021
Peterborough - Northminster House 19,963 per annum
Permanent & Full-time -751327025

Helpline Advisor - Call Centre (Peterborough)

Job description
Do you enjoy working in a busy customer service call centre/helpline? Would you like to use your telephone and communication skills to help those affected by sight loss? If so, we have an exciting opportunity to join our Peterborough Helpline Advisor team.

The RNIB is the leading UK's sight loss charity, where we help blind and partially sighted people thrive. Our helpline service advises those affected by sight loss and 3rd parties (i.e. friends, family and health and social services) on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles. Full training on our products and services will be provided.

Using your excellent communication skills you will make a positive impact and genuine difference. Your day to day activities will include dealing with inbound calls, supporting customers with buying products and assisting with Talking books, signposting to appropriate services and ensuring customer satisfaction, including complaint handling.

Key to this role will be your excellent telephone manner, effective verbal and written communication skills, good knowledge of computerised sales/service operations and a good knowledge of Word and Excel.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

• Full induction + ongoing support, training and development

• 26 days holiday per year (plus bank holidays), which increase with service

• Excellent pension scheme

• 24/7 employee assistance programme, with access to counselling

• Free eye tests

If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page, upload your CV and cover letter, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification). Guidance for completion can be found on each page.

Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.

Tags: Call-centre, Call centre, Contact Centre, Customer Service, Phone line, Helpline

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive