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Helpline Advisor - Call Centre (Peterborough)

Posted: 26 Feb 2020 Closes: 26 Apr 2020
Peterborough £19,001 per annum FTE
Permanent & Full-time rnib/20200226104148

Do you enjoy working in a busy customer service call centre/helpline? Would you like to use your telephone and communication skills to help those affected by sight loss? If so, we have an exciting opportunity to join our Peterborough Helpline Advisor team. 

The RNIB is the leading UK's sight loss charity, where we help blind and partially sighted people thrive. Our helpline service advises those affected by sight loss and 3rd parties (i.e. friends, family and health and social services) on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles. Full training on our products and services will be provided. 

Using your excellent communication skills you will make a positive impact and genuine difference. Your day to day activities will include dealing with inbound calls, supporting customers with buying products and assisting with Talking books, signposting to appropriate services and ensuring customer satisfaction, including complaint handling. 

Key to this role will be your excellent telephone manner, effective verbal and written communication skills, good knowledge of computerised sales/service operations and a good knowledge of Word and Excel.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

* Full induction + ongoing support, training and development

* 26 days holiday per year (plus bank holidays), which increase with service

* Excellent pension scheme

* 24/7 employee assistance programme, with access to counselling

* Free eye tests

If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page, upload your CV and cover letter, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification). Guidance for completion can be found on each page.

Job Description

Benefits Package

Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff. 

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV's, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.


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