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HEO Business, Admin and Resource Management

Posted: 5 Oct 2019 Closes: 14 Oct 2019
Bristol, London, York £28,604
Permanent & Full-time defra/20191005050657

Thank you for your interest in this role.

The Wildlife International and Climate Directorate (WICAF) is a multi-site team of approximately 160 staff. It leads policy thinking in a broad and diverse range of policy areas including nature and species recovery, biodiversity protection, protecting and improving woodlands, tackling international illegal wildlife trade, climate change, international environmental negotiations and managing overseas development assistance. We work closely with our partners in the Natural Environment and Rural (NER) system and contribute to the aims of the 25 Year Environment Plan (25YEP).

In Defra, your work can have a profound impact on people’s lives, and your role will be critical to achieving our vision of ‘creating a great place for living’. This role will provide significant opportunities to develop your own skills and future career, as you play an active role in shaping and delivering Defra’s priorities.

This is a great time to join Defra and these will be exciting, interesting and stretching roles. Defra is one of the lead Departments delivering a successful exit from the EU and our Secretary of State is committed to delivering a green Brexit with the 25 Year Environment Plan at the core. 


Job description

You will be a confident and highly organised individual with a customer service mindset. You will have the ability to lead and motivate a small team of Executive Assistants supporting the Natural Environment job share directors. With change as a feature of the directorate objectives, be they from organisational design or from moving towards new policy and operations as we leave the EU, you will have the flexibility to react to demand at short notice and be able to balance director need with business planning requirements.

Competing demands on a day to day basis will demand prioritisation and delivering through your team, while you balance responsibilities and manage your own time effectively.


You will lead a team responsible for the portfolio hub offer and support the corporate services function for the directorate.

This will include:

Setting direction, leading, managing and developing your people, building an inclusive team to provide an effective service for the directors or deputy directors ensuring the smooth running of their diaries.

Lead the smooth running of directorate recruitment campaigns, including;

• Liaising with the policy areas to get accurate job descriptions, ensuring quality of candidate packs and overseeing process from start to finish. Including; Overseeing drafting interview packs and Point of contact for recruitment queries for line managers.

• Take decisions on matching candidates to vacancies, directorate wide.

• Allocate and lead communication matching decisions to line managers and support with processes.

• Supporting resource planning and quality of information working with Line Managers to ensure information is correct.

• Supporting managers with correct on-boarding/movement of staff facilitating the quality of management information.

Work closely with the SEO Business Planning Lead for the directorate on a range of financial, planning and strategic issues. Including;

• Maintain Business unit action plan.

• Manifesto commitments and ministerial priorities.

• Single Departmental Plan.

• Policy related commissions.

• Liaise with policy areas and Deputy Director’s to ensure an informed and quality service is provided to the Directors and that a consistent approach is applied to work commissions.

• Support the commission of directorate communications feeding into SEO lead.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Leadership
  • Working Together
  • Communicating and Influencing



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Sift and interview dates as well as the interview location to be confirmed.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Delivering at pace. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

A reserve list may be held for a period of 12 months from which further appointments can be made.

New entrants are expected to start on the minimum pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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