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Homeowner Officer

Posted: 12 Jul 2019 Closes: 24 Jul 2019
Sidcup, Kent Depending on experience
Permanent & Full-time l-q-group/20190712114336

Title: Homeowner Officer 

Contract type: 1 x Permanent Full Time and 1 x Permanent Part Time (14 hours per week over 2 days)
Location: Sidcup, Kent
Salary: £24,000 - £29,000 pa (FTE)

Closing date for completed applications:     24th July 2019
External Interviews will be held on:              2nd August 2019


We are currently looking to recruit two Homeownership Officers. The role sits within the Homeownership Team, who are responsible for assisting homeowners to sell their homes, providing information to solicitors for prospective purchasers; helping residents purchase further shares through the process called ‘staircasing’; processing lease extensions; re-mortgages and subletting requests; administering the Right to Buy and Right to Acquire, and other purchase option schemes; and, dealing with general lease enquiries and restrictions. The team also processes invoices for homeowners following major works and carry out statutory consultation procedures.

To succeed in this role, you must be customer focused, have a positive attitude, an excellent communicator and be able to multi task. You need to have the ability to work on your own initiatives and meet deadlines and you will need experience, gained from a housing or legal background. Excellent organisational skills and attention to detail is also essential in this role.

You will have a varied workload which will require you to have a good working knowledge of Microsoft products. The role will require you to prepare written documentation to be sent to our customers, so experience of letter/report writing is essential. 

As you will be dealing with customers, solicitors, mortgage lenders, surveyors, financial advisors and other internal departments it is desirable to have experience in property conveyancing processes and have knowledge of leasehold/shared ownership products.

If you are interested in this role and have the experience required, then apply without delay! 

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen. 

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L & Q Group

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