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HR Support Desk Adviser

Posted: 27 Mar 2021 Closes: 8 Apr 2021
East Midlands £27,130
Permanent & Full-time hm-land-registry/20210327044640

Do you thrive working in a busy, team environment? If so, we have an exciting opportunity to join our HR team as a HR Support Desk Adviser. In this role you will contribute to the effective delivery of our front-line national service. You will provide a professional support service to managers and staff in the execution of HR transactional and administrative tasks.
This role you will give you great exposure to many different types of HR work and provide generalist experience for those wishing to develop and progress their HR career. If you don’t currently hold a CIPD qualification Level 3, we will support you to achieve this as part of your development in HR.


In this busy role you will provide advice to HM Land Registry employees and Line Managers on HR policies and procedures via the telephone and email from our centralised contact centre. You will undertake a variety of HR transactional and administrative tasks required throughout the employee life cycle in an accurate and timely manner, for example, employment changes, absence management, pay and pensions, retirement and resignations. Working as part of a supportive team you will contribute to achieving agreed service levels.

Please see the attached job descriptions for further details.



In order to be successful in this role you will need a good working knowledge of policy and procedure in at least one area of HR. Your effective time management skills will be necessary, and you will have the ability to organise, prioritise and re-prioritise your own workloads. You will put the customer first and have experience of communicating with a wide range of stakeholders. Being self-motivated and taking responsibility for your own development is key. You react positively to changes and are an excellent team player.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Managing a Quality Service
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Tell us about your experience of advising on HR policies and undertaking HR administration in a Contact centre environment.


Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

To apply you will need to complete the short application form and take the online Civil Service Verbal & Judgement Test. Ideally you should take the tests by midday on 8th April 2021 to allow for the next stage of the application process.

Please complete the CV to include your work history and complete the technical question.

Tell us about your experience of advising on HR policies and undertaking HR administration in a Contact centre environment.

The personal statement section (in no more than 1000 words) should demonstrate evidence of the below essential experience criteria within the job description:

1.Good working knowledge of policy and procedure in at least one area of HR
2.Effective time management skills including the ability to organise, prioritise and re-prioritise own workloads
3.Excellent customer service skills
4.Proven ability to communicate effectively with staff of all grades

In the event of high volume of applications, we may sift on the technical criteria, Tell us about your experience of advising on HR policies and undertaking HR administration in a Contact centre environment.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

If you are successful at the sift stage you will be invited to attend a blended interview, which will be carried out via a video link. Interviews will be held the week commencing the 26th April 2021.

The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:


Nationality requirements

This job is broadly open to the following groups:

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


HM Land Registry

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