HR Support Desk Adviser
Do you thrive working in a busy, team environment? If so, we have an opportunity to join our large, professional HR team. You will work in our contact centre environment, situated within our canal side offices in Nottingham city centre.
You will undertake a variety of HR transactional and administrative tasks required throughout the employee life cycle in an accurate and timely manner. In this busy role you will provide advice to HMLR employees and Line Managers on HR policies and procedures via the telephone and email from our centralised Nottingham contact centre. Working as part of a supportive team you will contribute to achieving agreed service levels.
In order to be successful in this role you will need a good working knowledge of policy and procedure in at least one area of HR. Your effective time management skills will be necessary, and you will have the ability to organise, prioritise and re-prioritise your own workloads. You will put the customer first and have experience of communicating with a wide range of stakeholders. Being self-motivated and taking responsibility for your own development is key. If you don’t have your level 3 CIPD then we would consider supporting this as part of your development.
For more detailed information please see the candidate pack.
Educated to GCSE level or equivalent
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
- Communicating and Influencing
We'll assess you against these technical skills during the selection process:
- Experience of advising on HR policies and undertaking HR administration in a Contact centre environment.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.
See candidate pack attached
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.