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ICT 2nd Line Technical Support Analyst

Posted: 28 Apr 2021 Closes: 9 May 2021
Boston (Currently Homeworking - Travel as required - Midlands/East of England). Up to £29435 per annum
Permanent & Full-time longhurst-group/605002

Skilled in ICT and would like your role to improve lives?

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services, with a team of 1,300 colleagues.

Guided by our shared values, our vision is to improve the lives of our customers and communities, focusing on two clear themes of work: Health and wellbeing and economic resilience. You can see how we’ll achieve this vision through our Improving Lives strategy by watching this video.

To help us deliver this ambitious vision, we are now looking for a 2nd Line Technical Support Analyst to join our newly created team. If you’re looking for a role where the work you do can help to improve lives then this could be for you.

The Role

Joining our large ICT department based from Boston you will become part of a new team in our organisation whose aim is to provide a high quality technology support service. This newly created role will provide a key service and add value across the whole of our organisation. With this role being varied in its nature you may also contribute to the design, development, commissioning and decommissioning of systems and services.

Ensuring your customer have the tools to be successful you will be motivated by helping to provide training coordination across a range of systems including MS office products. This could include the production of material for training and/or more innovative learning techniques. Linking with this you will also help with sourcing new equipment and value for money services, you’ll be talking with both internal customer and external suppliers so excellent communication skills and an ability to build relationships will help you be successful.

Entering purchase orders, looking for new venders, researching and receipting of goods are more areas you will help our team to continue to be highly successful as we embark on a significant change in our history.

If you’re a consummate IT professional who would like to be part of a leading ICT team then we would love to hear from you.

About You

Throughout your career you have developed a rounded skill set, ideally you will have a Business ICT application qualification or similar experience. You’ll possess a good knowledge of IT systems, software and services and have demonstrable experience of working with suppliers which has given you an understanding of supply chain and procurement processes.

It is essential you possess a technical knowledge to resolve issues and you are a strong communicator with an ability to tailor your approach to support individuals with various levels of IT knowledge. We’re looking for innovative individuals so desire to learn new technologies, suggest new ways of working whilst mitigating current and future risk will be essential.

To explore beginning your next career move simply click “Apply now”


Our Offer

Our offer has been created to underpin our two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.

Demonstrating our strong investment in your health and wellbeing and economic resilience, we offer a competitive 28 days annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.

A choice of defined benefit pension schemes, extensive learning and development opportunities, plus more. See Our Benefits attached.

If your application shows that you have the right knowledge, skills and that you share our values, we'll invite you to meet one of our team. We can’t wait to meet you…

Vetting Requirements

(The important things – Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

Longhurst Group is an equal opportunities employer and positively encourages applicants that reflects the diverse communities we work with. We invite applicants to contact the employer to identify any additional support they may need during the recruitment process

Apply today #LonghurstGroup #ImprovingLives.

Applications close on 9th May
Interview date 18th May - Remote interviews will be held via Microsoft Teams.


Longhurst Group

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