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ICT Operational Support Team Leader (Deputy ICT Service Delivery Mana

Posted: 8 Oct 2020 Closes: 6 Nov 2020
Chester, United Kingdom £31,365 - £37,890 pa
Permanent & Full-time NHS_LaDAMM1rPy9g

ICT Operational Support Team Leader (Deputy ICT Service Delivery Mana

Job Reference: 210-COCH-20-673

Employer: Department: Finance Location: Countess of Chester Hospital, Chester Salary: £31,365 - £37,890 pa

At the Countess of Chester Hospital NHS Foundation Trust we pride ourselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. The Trust has an excellent reputation for delivering high quality patient care and is nationally accredited at the highest levels in many areas, in particular clinical outcomes and patient safety.

Our Vision for the Trust is to deliver NHS care locally that makes our staff and our community proud. We want our patients to be assured they will receive care as rapidly as possible in a first-class environment that is Safe, Kind and Effective.

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviors.

Working hours: 37.5 hours per week

The ICT Operations Department are looking to recruit an enthusiastic and motivated ICT Operational Support Team Lead who will be expected to deputise for the ICT Service Delivery Manager.

The primary functions of this post will be to provide leadership, support and guidance to the Service Desk, Escalation and Technical Support teams to ensure team members are equipped with the right tools to effetely perform their roles and provide exceptional levels of service to the business.

The postholder is also responsible for the management of the Trusts IT Hardware and Software asset registers, the provision of IT equipment (both Hardware & Software), the management of Desktop Licences and improving ICT processes and procedures.

They will lead on key technical projects within the ICT department and support the Informatics systems project teams, ensuring that any potential impact to our users or the service we provide to the Trust is minimised.

The post holder will be the subject matter expert in software licensing, including Microsoft products (Office, Operating Systems etc) and provide Technical guidance to the Desktop Support Team Leader and Service Desk Team Leaders for queries raised for the Trusts Hardware and Software estate. An excellent in-depth knowledge of current Microsoft desktop operating systems and their lifecycle and Microsoft Office is essential. A good working knowledge of Microsoft Server operating systems, Active Directory, Microsoft Bitlocker, anti-virus and knowledge of NHS Mail are required.

They will be responsible for implementing improvements to operational policies and procedures within which the Service Desk and will implementing strategic objectives set out by the ICT Service Delivery Manager. The post holder will be responsible for analysing usage of the various methods of contact used by our customers for the reporting of incidents and requests to identify problems and proactively reduce call volumes.

The post holder will be accountable for monitoring and measuring the performance of the ICT Service Desk, leveraging data from various sources and ensuring root cause analysis is performed as a matter of course and that the corrective actions and measures are undertaken.

ICT Operational Support Team Lead will ensure that IT Trust production systems have the appropriate procurement, BAU handover, monitoring and IT Service catalogue entries, and that all areas of support are in place, maintained and updated on a regular basis, including:
  • Hardware: the provision and cost of end point devices including PCs, laptops, workstations on wheels and mobile devices
  • Software: the provision of value for money options for best fit technology solutions for staff at the Trust
  • The maintenance and support of SLA schedules, system monitoring, and reporting schedules are in place.
  • Implementation of supporting framework for community projects
For further details / informal visits contact:

NameLee EllamsJob titleICT Service Delivery ManagerEmail addressLee.Ellams@nhs.netTelephone number01244 362325

The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large district General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital. The Trust has almost 4,000 staff and provides a range of medical services to more than 445,000 patients per year from areas covering Western Cheshire, Ellesmere Port, Neston and North Wales.

If subject to the Rehabilitation of Offenders Act 1975, then a disclosure submission will be made to the Disclosure & Barring service (formerly CRB) to check for any previous criminal convictions. The cost of the DBS application is £28 (standard) or £45 (enhanced), this cost will be deducted from your salary over the first three months of employment.

The Trust will not fund applications for Work Permits and Further Leave to Remain. Those requiring Tier 2 sponsorship to work in the UK are welcome & will be considered alongside all other applicants. However non-EEA candidates may not be appointed to post if a suitably qualified, experienced and skilled EU/EEA candidate is available, as the Trust is unlikely in this circumstance to satisfy the Resident Labour Market Test. For further information please visit the UK Visas and Immigration website

After applying via NHS Jobs, your application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, furthermore as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. By applying for this post you are agreeing to the Countess of Chester Hospital NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system (ESR).

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