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ICT Service Desk Call Handler Apprentice

Posted: 16 Oct 2020 Closes: 14 Nov 2020
PLYMOUTH, United Kingdom £8,114 pa
Internship NHS_FDE6zycZB88E

ICT Service Desk Call Handler Apprentice

Job Reference: 216-RS-19.69-AP

Employer: Department: 216 120409 Information Services Location: PLYMOUTH Salary: £8,114 pa

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. Call Recruitment on 01752 432100. If you find applying Online difficult due to a disability please contact us.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

An exciting opportunity has arisen to join University Hospitals Plymouth NHS Trust in our Information Management and Technology Department, as an IT Call Handler Apprentice.

This role will provide a unique opportunity to gain varied administrative experience in a demanding yet stimulating and rewarding environment.

The successful candidate will work within the IT Service Desk Team comprising of 12 staff members, as well as across a range of other teams within the department & wider Trust as a full time employee (working hours 9am -5pm).

The role will expose you to a wide range of administration activities such as speaking to the wider team, logging calls, processing emails and learning the unique IT system.

The successful candidate will be enthusiastic, self-motivated, reliable, well organised and a great communicator. You must have passion and professionalism in order to deal with a vast range of customers at all levels of the Trust.

If you are a proactive & responsible person with a strong customer service focus, take pride in your work, have excellent attention to detail and want to be part of a growing organisation then this could be your next long term role.

For an informal chat to discuss the position please contact Charlotte Hryniow on 01752 (4)37015

University Hospitals Plymouth NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to Disclosure & Barring Service check (DBS). A copy of the DBS Code of Practice is available on request. Should the position that you are applying for be subject to a DBS check, University Hospitals Plymouth NHS Trust will fund the cost* of your DBS check application. Should you decide to voluntarily resign from the Trust within two years from the start date of employment, you will be asked to meet the cost* of the original DBS application, which will be reclaimed from your last month's salary. *Current cost of an enhanced DBS is £40.00 per application.

All Applicants are required to detail referees on their application form covering the current & previous 3 years of Employment / Unemployment history.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

Please review our GDPR Privacy Notice prior to applying - available under Further Links

Our organisation is Disability Confident and we are committed to providing a supportive workplace including use of the NHS Health Passport to enable colleagues to be their best at work

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

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