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ICT Support Assistant (Service Desk)

Posted: 8 Oct 2020 Closes: 6 Nov 2020
Barnsley, United Kingdom £18,005 to £19,337 pa
Permanent & Full-time NHS_n667cvmRLngk

ICT Support Assistant (Service Desk)

Job Reference: 163-1258E-10-20

Employer: Department: IT Helpdesk Location: Barnsley Salary: £18,005 to £19,337 pa

Barnsley Hospital NHS Foundation Trust has a reputation for being one of the friendliest hospitals in the country, with good levels of care, high performance against the NHS Constitutional Standards, low infection rates and recently rated as Good by the CQC. It is a circa 400 bedded district general hospital and provides acute services for around 250,000 people living in and around Barnsley - and indeed further afield. Our annual turnover is £230 million and we employ over 4,000 staff. We aspire to build on this success to enhance the quality of our services and our staff's experience of working in the Trust.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a 'we can do this' attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to recovery, sustainability and growth.

As an employee of Barnsley Hospital, you will find that we are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, age or disability. We actively promote equality of opportunity for all, welcome applications from a wide range of candidates and select interviewees based on their skills, qualifications, and experience.

We welcome applications from people who wish to apply on the basis of a job share or flexible working arrangement, and for our employees we offer access to one of the most generous and comprehensive pension schemes.

We hope that you will choose to join us.

ICT SUPPORT ASSISTANT - SERVICE DESK

ICT

£18,005 - £19,337 per annum/pro rata (AfC Band 2)

37.5 hours per week - PERMANENT

An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a permanent basis.

The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust.

The post holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging function via telephone and drop-in. Other duties include some remote fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, smart card maintenance, asset recording, advice to users, and also providing general administration duties. This post requires a highly developed customer focus and the ability to work on your own initiative.

For further information please contact:

Amy Le'Quil 01226431182 amy.lequil@nhs.net

James Shaw 01226431519 james.shaw1@nhs.net

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

PLEASE NOTE: all correspondence regarding this vacancy and the interview process will be sent by e-mail. Therefore, you are advised to check your emails/NHS Jobs account regularly following the closing date. To speed up the recruitment process please ensure that your references are appropriate and where possible you have provided an email address and telephone number.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges for adverts placed from 1st June are as follows:

Please note that these charges are not applicable for roles band 5 and below.

Standard Check: £23.00 + Administration cost of £3.69 = deduction from salary as a one off payment.

Enhanced Check: £40.00 + administration cost of £3.69 = £13.69 deduction from 1st months' salary, £10.00 deduction from salary over following 3 months.

Closing date for applications: Please note this post will close when sufficient number of applications have been received

Interview to be held on: TBC

Please refer to the attached additional document when completing your application, this will inform you about Values Based Recruitment at Barnsley Hospital NHS Foundation Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here

UK Registration

Applicants must have current UK professional registration. For further information please see .

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

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