ICT Support Team Leader
Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services, with a team of 1,300 colleagues.
Guided by our shared values, our vision is to improve the lives of our customers and communities, focusing on two clear themes of work: Health and wellbeing and economic resilience. You can see how we’ll achieve this vision through our Improving Lives strategy by watching this video.
To help us deliver this ambitious vision, we are now looking for a highly motivated ICT Support Team Leader to join our busy team based in Boston.
Leading our team of support analysts as our ICT Support Team Leader the work you complete will directly add value and help our customers to remain operational. No two days at the same and you will use your ability to lead a team to deliver a high-quality customer focused service.
Inspiring and motivating your team, you will be responsible for managing their development whilst also being willing to join them in supporting the business as required. In this role you will also have the opportunity to work with other teams within the wider ICT department to ensure service level targets are achieved and projects successfully delivered.
Managing our highly successful 1st line service desk you will ensure all work is carried out and documented in accordance with required standards, methods and procedures. Ensuring all requests are properly logged and assigned you will take responsibility to make sure your customers and interested parties are kept informed of their progress.
With a keen eye for detail you will have experience in trend monitoring and incident analysis enabling you to identify reoccurring support issues that can be resolved through preventative system or training solutions.
To be successful as our ICT Support Team Leader you will ideally have a service desk background and a relevant qualification in this area, your application will demonstrate experience of managing others and of core ICT service desk processes.
An excellent communicator you will be confident in developing senior stakeholder relationships using this ability to manage a technical service whilst using your understanding of the skills required to deliver ICT first- and second-line services.
If you would like your work to improve the lives of others through delivery of a successful IT solution please apply today.
Our offer has been created to underpin our two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.
Demonstrating our strong investment in your health and wellbeing and economic resilience, we offer a competitive 28 days annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.
A choice of defined benefit pension schemes, extensive learning and development opportunities, plus more. See Our Benefits attached.
If your application shows that you have the right knowledge, skills and that you share our values, we'll invite you to meet one of our team. We can’t wait to meet you…
(The important things – Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional a satisfactory standard Disclosure and Barring Service disclosure and upon receipt of two satisfactory references (one from your current employer).
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).
Longhurst Group is an equal opportunities employer and positively encourages applicants that reflects the diverse communities we work with. We invite applicants to contact the employer to identify any additional support they may need during the recruitment process
Apply today #LonghurstGroup #ImprovingLives.
Applications close on 20th July
Interview date TBC - Remote interviews will be held via Microsoft Teams