Income Management Specialist
Reporting to the Income Management Team Leader, you will be responsible for management of rent accounts and income collection to reduce rent arrears, achieving agreed targets for revenue collection, embedding early intervention and the prevention of debt escalation as well as preparing casework and representing the Organisation at court in legal proceedings.
To be successful you will have experience of managing rent accounts, preferably in the social housing sector, with an awareness of Income Management Procedures and Law. Have good organisation skills and the ability to communicate effectively, with colleagues at all levels and customers from a diverse background.
You will have a good understanding of key housing legislation, best practise, as well as current welfare benefits and be familiar with County Court rules and procedures, relevant government legislation for dealing with debt and have experience of presenting cases in court.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
The base location for this role will be Liverpool. However please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work and the post holder would currently be expected to work from home. Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.