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Income Recovery Manager

Posted: 28 Jun 2022 Closes: 28 Jul 2022
Midlands/East of England, Home based (Travel as required across our geography) Up to £44,229.90 per annum
Permanent & Full-time longhurst-group/773387

Can you lead a successful Income Recovery Team?

Do you have experience of income or debt recovery and are now seeking the next step in your career? If you are looking for a career move whereby you can lead a successful income recovery team then we may have the role for you.

Our income team are now looking for an inspiring manager to lead, motivate and deliver excellent performance. You may have managed teams before and your results speak for themselves with you having an ability to talk passionately about them. You enjoy developing others and improving their performance too.


In this role you will collaborate directly with the Head of Income Services, you will contribute to the overall operation of the Longhurst group, our operational plans for income, and help to minimise arrears and debt.

You will directly add value through your work by:

  • Leading, managing and motivating the income recovery teams to provide an effective service that minimises risk to the Group’s income streams.
  • Ensuring policies and procedures are embedded across the team, and support team members at key decision points within the Group’s income recovery processes.
  • Developing a culture of performance and continuous improvement within the team and a rent first culture with tenants and other colleagues across the Group.  Work with colleagues in other teams/departments as necessary to further the understanding of rent first and the importance of income to the Group.
  • Setting targets at both team and individual level and manage performance through monitoring and implementation of the performance framework.  Develop expectations of the highest possible performance within the team and deal appropriately with under performance.

To be successful In this role you will need to be passionate about delivering strong results, keeping arrears to a minimum and worked in a similar capacity previously.

If you fit these requirements and are highly motivated, creative and pro-active, with excellent communication and organisation skills and an aptitude for managing a varied caseload we’d love to hear from you.

You will ideally have a working knowledge of Housing Law and practical application of legislation, be confident in dealing with income recovery cases as well as leading and developing a high performing team.

Our offer

When you join you will enjoy:

  • 28 days annual leave plus bank holidays
  • Pension Scheme
  • Life Cover (as part of pension scheme membership)
  • Health Care Cash Plan
  • Free Eye Tests
  • Investment in your personal development through our extensive learning and development opportunities.
  • Family friendly, carers leave plus other paid leave
  • Employee Assistance programme
  • Wellbeing Support
  • Free flu vaccinations
  • Long Service Awards
  • Carers Networking Group a platform to support Unpaid Carers

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

 Vetting Requirements

The important things – Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Longhurst Group.

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