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Infrastructure Engineer (Support Technician)

Posted: 13 Feb 2021 Closes: 8 Mar 2021
Plymouth £27,130 An IT allowance (non-pensionable) of up to £4,609 is also payable upon meeting qualifying criteria.
Flexible hm-land-registry/20210213175327

It is an exciting time for HM Land Registry as we continue to embark on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. 

We are now looking for an Infrastructure Engineer (Support Technician) to join our Digital, Data and Technology team to help us to achieve this. 


You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. 

HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.

Job description

As an Infrastructure Engineer (support Technician) you will perform a key role in providing an escalation point for technical queries. You will be involved in a variety of remote and user facing support concerning our Windows based platform. 

Duties will include providing 2nd line support across our Windows based platform and supporting 1st/2nd line teams to resolve issues that come in via our Service Desk. You will ensure incidents are resolved in a timely manner in accordance with defined Service Level Agreements and that documentation and records are created and updated as required.

Responsibilities

To meet the requirements for this role you will have experience of: 
- Windows Server 2008 R2 / 2012 R2 
- Windows 7 / 10 
- MS Office Suite 
- PC hardware repair 
- Networking knowledge (LAN, IPv4, DNS, DHCP) 

You will be able to demonstrate experience in all activities associated with providing end user PC support and problem resolution on PC hardware and software issues. In addition, you will have excellent planning, prioritising and problem solving skills and be an exceptional communicator. 

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, your home office will be located in the vibrant waterfront city of Plymouth. 

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services. 

Our Business Strategy for 2017-2022 sets out our aims of: 

• brilliant at the basics; 
• a comprehensive Land Register; 
• world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030; 
• opening our data; 
• expert people; and 
• financially strong. 

For more information about what its like to work here please see the following links: 
Building our digital capability through Communities of Practice 
Working for HM Land Registry/

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace

Benefits

HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer. 

HM Land Registry is a great place to work, where difference is celebrated 

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

Please see our full list of benefits: 
https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Please complete the online application form to include your Qualifications and Work History. 

The statement of suitability section (in no more than 1000 words) should be used to provide details of how you meet the essential experience listed on the Job Description below: 

- Windows Server 2008 R2 / 2012 R2 
- Windows 7 / 10 
- MS Office Suite 
- PC hardware repair 
- Networking knowledge (LAN, IPv4, DNS, DHCP) 

The sift will take place shortly after the closing date. The final stage will consist of a blended interview which will be conducted as a video interview w/c Monday 15 March 2021. 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. 

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. 

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. 

If you would like further information about the use of your personal data, please click on the link below: 

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

HM Land Registry

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