Initial Response Officer
Victim Support in Kent are looking to recruit a number of Initial Response Officers in the Victim Assessment and Referral Team based at our offices in Compass House, Ashford.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
The successful candidate (s) will become an Initial Response Officer working in the Victims Assessment and Referral Team based in Ashford although due to COVID 19 the team are currently working from home. This is an exciting opportunity to be part of an evolving initiative to assess the needs of victims and witnesses of crime in Compass House, as part of a wider regional service.
The purpose of the role is to undertake comprehensive assessments of victims' needs and associated risks by telephone and identify a range of services that will support those needs, within the remit of the Victim Support service.
Our ideal IRO is someone who is resilient, confident with supporting people by telephone, happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with victims of crime in a professional and supportive manner. They will have strong customer service ethics, sufficient IT skills to know how to work on a PC and are willing to learn how to use our Case Management System.
Working hours are up to 37.5 per week; this will include working 7.5 hours between 8am and 8pm Monday to Friday and alternate Saturdays on a shift pattern. Exact details of the hours will be discussed with the successful applicants selected for interview however you will need to be able to commit to working a varied shift pattern
The successful candidate will require a Level 2 Police vetting check, a DBS check and able to provide two references.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). If you cannot provide direct evidence against the criteria then please explain how your skills and experience can meet them. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. If you have the drive to make a difference within an organisation which makes a difference then we look forward to hearing from you.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.