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Insurance Claims Handler

Posted: 22 Jul 2020 Closes: 20 Sep 2020
East Sussex, UK Competitive
Permanent & Full-time -1180567356

About Costain and your project.

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

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East Sussex Highways is a joint venture between Costain and Jacobs which brings together all aspects of highway maintenance, such as roads, pavements, drainage, street lights, traffic signals, winter maintenance and highway structures such as bridges and retaining walls. These are all managed by this Joint Venture and sub-contractors working collaboratively with East Sussex county council to deliver the service.
What will I be doing?

The Claims Handler will deal with all types of claims, ensuring costs are contained and processes and procedures are adhered to. Particular emphasis will be placed on relationship management between insurance team and clients.

Key Responsibilities
  • Handling of all types of insurance claims
  • Investigate claims including site visits were necessary to establish whether liability attaches and meeting claimants.
  • Assess value of claims
  • Prepare claims documentation for payment.
  • Liaise and negotiate as appropriate with external suppliers (Solicitors, Insurers, Brokers, Loss Adjusters)
  • Document storage and file management.
  • Manage data on various computer systems e.g. Sales Force, Mayrise, LAHCS.
  • Adhering to company procedures and taking a proactive approach to accident prevention.
  • Provide support to admin function and training to less experienced staff

Interact with

  • With the Insurance team
  • Operational teams / Highway Stewards
  • Clients
  • Third parties
  • Solicitors, Insurers, Brokers Loss Adjusters
About you

Essential Skills
  • Complainant and have full legislative understanding of Section 41 & 58 obligations
  • IT literate (Word and Excel).
  • Costain IT Systems.
  • Must have experience of handling of all types of claims
  • Knowledge of the principles of insurance
  • Knowledge of the Civil Procedure Rules
Final Statement

We listened to our employees so our Core Benefits are funded by us and include a Group Pension Scheme, Employee Assistance Programme, Life Assurance, Income Protection and funded membership to a Professional Institute. In addition to this we also offer a Private Healthcare Scheme, Private Dental Scheme, Cycle to Work, Volunteering Days and Save as You Earn Scheme.

At Costain we aim to be an accessible, diverse and inclusive organisation to continue to meet our customers' needs. We will be industry leading in our approach and people from all backgrounds will be proud to work for Costain. Our goal is to have a workforce that is representative of society.

We actively encourage applications from candidates who have a relationship with the armed forces community whether as a currently serving member or reservist, ex-military or wounded personnel or as a member of a service family.

SCS Railways

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