Skip to main content

Intensive Support for Challenged Systems (ISCS) Manager

Posted: 7 Oct 2020 Closes: 5 Nov 2020
London Skipton House / Leeds Quarry House / Flexible, United Kingdom £38,890 - £44,503 per annum
Permanent & Full-time NHS_OLsXdQQjzORo

Intensive Support for Challenged Systems (ISCS) Manager

Job Reference: 990-2-EI3386-LN

Employer: Location: London Skipton House / Leeds Quarry House / Flexible Salary: £38,890 - £44,503 per annum

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

The post holder will operate in a matrix/resource pool environment and can be expected to work on a range of projects and core activities to support improvement in the most distressed organisations/systems, considering financial, operational and quality aspects in order to drive sustainable improvement and deliver the best outcomes for patients. The key elements of the role are:
  • supporting the identification and evaluation of the significant issues providers and systems face;
  • supporting the definition, implementation and assessment of a range of possible solutions to these issues and/or course of actions (possibly regulatory actions);
  • providing documentation, management information, evidence and advice for the development of strategy and team operations and to support the effective leadership of the Intensive Support Team (ISCS).
The post holder will be responsible for supporting the effective project management of programmes, ensuring the timely delivery of the expected goals and benefits of the projects they lead/support on. They will need a strong background in programme and project delivery, as well as a proven expertise and ability to respond to changing demands and pressures.

The post holder will be expected to work on one or more projects simultaneously as well as undertaking core work. There is an expectation of occasional periods of travel to external organisations to deliver pieces of work and attend key meetings.

The post holder will be accountable by supporting projects and setting up the operational frameworks of the Intensive Support team. They will be responsible for developing the ISCS 'offers' and services available to support providers and systems, this includes the effective management of setting-up and closing down projects.

For further details / informal visits contact:

Name: Hayley Warner

Job title: Project Manager - Intensive Support Team

Email address:

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here

UK Registration

Applicants must have current UK professional registration. For further information please see .

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

Share Job