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International Road Service & Operations Analyst

Posted: 4 Jun 2021 Closes: 4 Jul 2021
Oldbury, England, United Kingdom Competitive
Permanent & Full-time DPD_743999751724898

Area: West Midlands
Department: International Operations Department
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of£1.9billion. As a multi award-winning company that has beenvoted the nation's favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

Job Description

Our overseas services offer unbeatable, flexible solutions for all our customs delivery and logistics needs for Europe and the rest of the world. Our International Commercial Finance Manager is looking for an ambitious and enthusiastic International Road Service & Operations Analyst to join their highly skilled and high performing team. This role will be based from our offices in Oldbury

Working within DPD International Operations, you will work directly with senior managers, providing analytical findings, proposing solutions and making recommendations to support the Road Service Team. You will conduct trend analysis of Road Service and Operations to identify the cause of service failures, in order to improve operational compliance and customer retention. Examples of work you would be involved with include
  • Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service

  • Ensuring that all operational procedures are implemented and adhered to, in line with the development of the International products

  • Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution

  • Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customers' deliveries.

  • Assist, when requested and deemed necessary, presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge

  • Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering

  • Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders

  • Monitor DPD Classic vehicle fill rates and utilisation to ensure correct capacity is planned for on a daily basis

  • Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI's

Qualifications

To succeed in this role you will be educated to Degree level, passionate about data analysis and have extensive experience using Excel. A background in logistics and experience with SQL would be advantageous.

We will also expect
  • Excellent analytical and problem solving skills essential

  • Ability to communicate at all levels and challenge various stakeholders to drive the business forward

  • Flexibility and a positive approach to change

  • Adaptable to manage competing workloads.

  • A 'right first time' mentality.

  • Demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

Job Specifics

You will have a comprehensive induction to DPD, this will include both a corporate induction followed by a thorough induction of our International Operation.

Remuneration

Your package will include a competitive salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer
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