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Investigation Hub Core Services Officer

Posted: 4 Aug 2021 Closes: 13 Aug 2021
Glasgow, Cotton House, G1 1GY (moving to Glasgow Regional Centre- 1 Atlantic Square, Argyle Street, Glasgow G2 8NJ), Gartcosh Specialist Site- Craignethan Drive, Gartcosh Business Interchange, Gartcosh, G69 26,586 - 28,918
Permanent & Full-time HMR_136720

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

FIS are transforming how we work to make us more effective and efficient in light of the many and pressing challenges that modern-day tax fraud presents. A significant part of our transformation will be delivered via the introduction of Investigation Hubs.

The Investigation Hub Officer is a new role. Investigation Hub Officers will be responsible for delivering core services covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.

They will provide excellent service to a range of customers, supporting investigations through activities such as:

Interrogating departmental systems, preparing standard intelligence packs, standardising and interpreting data.

Procurement of essential items and management of associated budgets.

Managing property and vehicles, as part of which you may be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance / repairs.

Developing professional stakeholder relationships with investigators to support planning and delivery.

As a leader within the hub you will additionally:

Manage work allocations to ensure high quality, timely, delivery of essential services to support FIS investigations.

Ensure that tasks undertaken are of the highest standard through quality assurance processes

The ability to motivate teams in an inclusive way, and communicate with clarity, will be key.

As an Investigation Hub Officer, you will provide leadership to Administrative Officers in the team. You may also have the opportunity to line manage within your team.

Responsibilities include:

- Working collaboratively to build skills, capabilities, and share best practice to deliver business objectives.

- Adhering to all HMRC HR policies in relation to staff management with a clear focus on developing your team.

Learning and Development:

HMRC and FIS offer a wide range of learning and career development opportunities and we encourage you to be fully engaged in your own development.

Successful candidates joining HMRC and FIS will undertake mandatory learning in addition to our Learning & Development offer.

For example, with support, youll learn about and develop a working knowledge of tax, specific HMRC IT systems, investigation work, intelligence gathering and law enforcement systems.

Training products will be delivered via classroom-based learning, online learning, Webinars, YouTube videos, desk-based learning, mentoring and continuous learning as you develop in post.

Please note:

On occasion, you may be required to provide a witness statement or be called upon to provide evidence in court. In addition, out of hours working may be required on occasion to support your team.

Important, this role requires a security clearance. A job offer is conditional to the attainment of a security clearance and thus, the security clearance is mandatory.

Essential Criteria:

- Strong interpersonal skills, with the ability to provide inclusive leadership.

- Good written and oral communication skills, paying particular attention to detail.

- Strong organisational skills, including an ability to be self-starting; work effectively and remain professional and working to deadlines.

- The ability to prioritise and multi-task, ensuring service delivery to your customers.

- Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.

Desirable Criteria:

- A full UK Driving Licence is an advantage as is the willingness to drive official vehicles.


We'll assess you against these behaviours during the selection process:
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace


Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for further information

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

After submission of the first stage of your application you will be invited to complete a Verbal Reasoning and Civil Service Judgement test. If you successfully pass the test, you will be invited to complete the final stage of the application.

You are advised to attempt the tests as soon as practical to do so, to enable any potential technical issues to be resolved before the tests closed. There will be no extension to the deadline for completing the tests. The closing date for the tests is 23:55 on 13th August. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

The tests are taken online, and we will send you an invitation with full instructions on how to complete the tests, for further guidance please refer to test guidance attached.


Please Note: We reserve the right to raise the pass mark, to manage the number of successful candidates to be interviewed.

If you successfully pass the online tests, you will be invited to complete a written application.

As part of the application process you will be asked to submit a C.V. and a Personal Statement

CV - will consist of 1 element, Job History (maximum 250 words). You should set it out like a traditional CV, making sure to follow the following format:
Name of employer
Dates worked (to and from)
Job title
Brief description of your main role / responsibilities (please ensure you match this section against the job advert / essential / desirable criteria).

Personal Statement maximum - 500 words.

Please set out why you are interested in the job and how your previous experience will make you a good fit for our role.

You should evidence how you all meet the Essential Criteria, including clear examples of when you have demonstrated these skills in the past. You should also indicate if you meet the desirable criteria.

Applications will be sifted on the CV and Personal Statement, in the event of tied scores, the desirable criteria may be applied.

The sift is anticipated to be held during August 2021 and interviews will be held, via Teams thereafter, dates to be confirmed and subject to change.

If you are invited to interview, you will be assessed on the following Behaviours; Working Together, Managing a Quality Service and Delivering at Pace.

It is advised that you refer to the Success Profiles guide to presenting Behaviours, using the STAR format, please see the link to the website attached to this advert.

We will also ask you strength-based questions to explore in detail what you are capable of, what you enjoy and your motivations relevant to the job role.

There is no expectation or requirement for you to prepare for the strength-based questions in advance of the interview, though you may find it helpful to spend time reflecting on what you enjoy doing and what you do well.

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 136720 & vacancy closing date 13/08/2021

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. Whats more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If youre successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. Weve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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