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IP Specialist, ESLA

Posted: 17 Mar 2021 Closes: 16 Apr 2021
Dublin, Ireland Competitive
Permanent & Full-time 1016979148

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook's Global Operations team exists to help them With Trust & Safety, Digital Rights Operations is the team that's responsible for managing reports surrounding Facebook's policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving the most voice to the most people. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Facebook's 2.4 billion users. This role requires both a strong analytical and strategic mindset. As the successful candidate, you will be effective at leveraging these talents to help us achieve operational excellence.

IP Specialist, ESLA Responsibilities


  • Review and process incoming reports of alleged legal rights infringement

  • Own market-based key metrics such as SLAs, quality, accuracy, and escalation rates

  • Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements

  • Effectively plan and collaborate with team members on data projects to improve internal processes and policies

  • Collaborate with Legal and other stakeholders (product, sales, ops, etc.) to prioritize and manage multiple complex projects

  • Develop skills in a number of different areas including project management and subject matter expertise in intellectual property policies

Minimum Qualifications


  • Bachelor's degree /OR or 1+ years of experience in project management OR operations

  • 1+ years of experience in customer support or support operations

  • Fluency in written and conversational Spanish and English

  • Strong critical thinking and creative problem solving skills

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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