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Issuer Outreach Associate

Posted: 9 Mar 2021 Closes: 8 Apr 2021
London, England Competitive
Permanent & Full-time 313556276


We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises - like Samsung, Deliveroo and Adidas - launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We liberate smart, passionate people to collaborate, innovate and do their best work - faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.

Build tomorrow, today.

Issuer Outreach Associate at

As Issuer Outreach Associate at, you will be responsible for delivering's Issuer Outreach engagements. Working closely with's analytics team, you will interact with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies, and unearth improvement opportunities.

You will be experienced and familiar with the processes of authentication, issuer risk and fraud management. You be familiar with best practices used by issuers and acquirers throughout their customer lifecycles.

To help accomplish your responsibilities, you will work with the Financial Partnerships, Performance, Business Intelligence and Customer Success Teams, to ensure a well-rounded view of payments performance and to develop a deep understanding of's approach. You will be familiar with's wide suite of data analytics tools.

The ideal candidate must have an affinity for problem solving, eager to ensure that our ability to improve our authentication and authorisation rates keeps up with, and supports, our customer growth and our ambitions. This is an external facing role, supporting one of the key competitive capabilities of, and will require the ability to engage with Issuers, Merchants and our Scheme Partners at all levels.

You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to

What You Will Be Doing
    • Deliver 's Issuer Outreach Programme as the point of contact for authorisation decline queries
    • Work directly with issuers and scheme partners to analyse and improve authorisation rates based on both inbound merchant requests and proactive monitoring of internal dashboards and reporting.
    • Partner with Commercial Teams to provide insights on 's merchant centric approach to business performance improvement.
    • Additional Financial Partnership projects as required.

      If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

About You
    • 2+ years' experience in Payments in a data intensive and performance-focused environment
    • Excellent communication skills with payment industry gravitas
    • Executive presence with an ability to take initiative and find creative solutions & effective ways of communicating business solutions
    • Plus: Prior analytic and customer support work in Authorisation Optimisation, Risk/Fraud Management or Data Analytics preferred.

What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we've raised a total of $830 million, with our recent Series C valuing us at $15 billion.

We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

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