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IT Repair Centre Manager

Posted: 13 Nov 2020 Closes: 13 Dec 2020
Smethwick, England, United Kingdom Competitive
Permanent & Full-time DPD_743999724559242

Area: West Midlands
Department: IT
Shift Pattern: 5 out of 7
Working Pattern: Days - Weekend Working Included
Company Description

DPD is the fastest growing express parcel delivery company in the UK, with a turnover of well over £1 billion. Voted the nation's favourite parcel carrier for the last 7 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and we are the UK's most sustainable delivery company.

Job Description

Our IT Infrastructure Manager - Client Services, is looking for an outstanding IT Repair Centre Managerto join their highly skilled and experienced team. This role is based within our IT Department located at our Head Office in Smethwick (B66 1BY) In this role you will be supporting our HubOperations in Smethwick, Oldbury and Hinckley and our Network of Depots across the UK.

Key responsibilities of this role include:
  • Managing the high volume triage and repair of DPD's client devices

  • Strong leadership skills

  • Stakeholder management, including excellent written and verbal communication skills

  • Knowledge of computers, computer hardware, and repair techniques

  • Understanding the importance of standards and procedures

  • Understanding of stock, spares, consumables management and control

  • Understanding of incident, problem, change and configuration disciplines and processes


About You

To excel in this role you will need to have prior experience of managing a high volume computer / hardware repair centre or similar environment. Strong team management skills are essential, particularly the ability to effectively lead your team in a high pressure environment to tight deadlines.

We will also expect you to have;
  • The ability to work effectively with others as part of a team

  • Strong customer services skills

  • The ability to prioritise and manage your own workload

  • The ability to adhere to all company standards, policies and procedures

  • High attention to detail and organisation skills

  • Be willing to work flexible hours to meet business needs

  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information


Your package will include an excellent basic salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer


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