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IT Service Desk Analyst - HS2

Posted: 30 Oct 2020 Closes: 28 Nov 2020
London, GBR Competitive
Permanent & Full-time SCS_req34653

Ihre Aufgaben

SCS IT Team isresponsible for managing cloud-based services and on-site facilities for about 2000users. Our services are SaaS by Construction related solution providers, andour effort is towards ensuring business requirements and service levels are met;aligned to collaborative delivery of technology solutions.

We are lookingat enhancing our capability and performance by onboarding a hands-on Support Servicedesk resource looking after the first line support for IT core services (O365administration, Onboarding, Offboarding, Exchange etcetera) and support with otherconstruction specific systems and projects as and when required (adequatetraining will be provided). The role is process and information driven and willbe leveraged by the current ITSM system and the relevant application businessowners.

  • Understanding, and administering the SCS JV Office 365 tenant, including user administration, Azure active directory, exchange administration including user mail boxes, whitelisting, blacklisting, share mail boxes and resource mail boxes.
  • Responsible for the creation of Office 365 Groups, including mail enabled security groups and email distribution groups.
  • Responsible for level 1 support, including incident management and the restoration of service to the SCS JV user base.
  • Responsible for the end to end JML (Joiner's, Mover's and Leaver's) process, including the onboarding and offboarding of SCS staff and the Supply Chain.
  • An understanding of Sharepoint, and MS Teams, and the relevant permission structures around the use of both tools.
  • Responsible for the request fulfilment of service requests within the SCS JV.
  • Understanding of and assistance to the Change management process.
  • Authoring of documentation/training material for both IT and business and input into the knowledge management process.
  • Ability to travel to the various SCS JV sites as and when required.
  • Troubleshooting parent company support tasks as and when required.

Ihre Qualifikationen

Required experience:
  • Experience with Microsoft365 administration.
  • At least 3 years experience within an IT Service desk.
  • Experience working within IT support for the construction industry preferable.
  • ITIL V3 foundation preferable, or experience with ITIL Transition, Incident management and Change management disciplines.
  • Experience with direct printing.
  • Ability to work independently without much supervision.
  • Team player.
  • Ability to think laterally and outside of the box to find solutions.
  • Ability to liaise with people on both a technical and non-technical level
  • Good communication and outstanding customer service skills
  • Ability to be dynamic, self-motivated and work on own using own initiative is essential

Wir bieten
Additional Information (including invitation to apply): Copy/Paste all text below: Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.Please note: Currently we are unable to offer sponsorship therefore all applicants are requested to ensure they can demonstrate their right to work in the UK.

Über uns
Because success comes from working together.

As a European technology group for construction services, we construct thousands of buildings and structures around the world every year by bringing the right people, materials and equipment together at the right place and at the right time. This would not be possible without teamwork - across geographic boundaries and business units. Become a part of our team!
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