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IT Service Desk Analyst - Warsaw

Posted: 23 May 2022 Closes: 22 Jun 2022
Emilii Plater 28, Warszawa, Warsaw, Poland Competitive
Permanent & Full-time OST_743999828418499

Company Description

In just over 17years, OSTC has become one of the leading trading companies in the world. Our successis focusedon hiring and developing talented people and helping them to perform to their maximum and fulfill their potential.

We are a trading company, however, unlike many other trading companies, we are continually innovating new products to support our business.

Job Description

The IT Service Desk Analyst will perform a variety of assignments associated with assisting traders and supporting all back-office Employees with day-to-day IT-related issues. The IT Service Desk Analyst will also be responsible for creating a positive image of IT and cooperating closely with business groups in other offices.

It is a hybrid role.

You will be:
  • Willing to work on shifts (6:30 - 19:30)
  • Tracking and routingproblems and requests and document resolutions
  • Responsible for maintaining accurate inventory records for PC's, Laptops, Printers, Software Media, Monitors, and other various networking and computer-related equipment
  • Managing local tasks like setting up hardware, cabling, managing cables in server rooms, knowledge with UPS's
  • Taking care of optimisation of hardware and configuration for Windows/MAC devices
  • Loggingall service desk interactions and document issue resolution using the ITSM system.
  • Managing strong relationships with other IT and Business groups
  • Ensuring tickets are resolved within agreed SLAs


You arepassionate about technology and looking for a position that enables further technical and personal development.

You possessstrong communication and analytical skills coupled with a methodical approach to fault resolution.

One of your strengths is a customer focus mindset with a clear goal orientation supported by energy and drive to implement changes.

Experience Requirement:
  • Good working knowledge of Active Directory, Exchange, Remote Assistance/Desktop, and Server Infrastructure
  • Proven track record with troubleshooting ability to identify the root cause and implement controlled changes
  • Must be able to communicate clearly at a technical and end-user level
  • Incident Management experience
  • Experience in providing in-depth desktop support to a growing client base
  • Experience in controlling and management of IT Assets (including software & hardware)
  • Experience in supporting large and heterogeneous environment
  • A very good English language skills (both written and oral

Additional Information

We offer:

We are offering a unique opportunity for the right individual to join our business and develop their career in a fast-paced, challenging yet rewarding, and supportive environment.
  • Entrepreneurial culture,flat structure,open-door policy;
  • Excellent learning and further development opportunities;
  • Employee Assistance Program(EAP) available 24/7
  • Company bonus;
  • Generous annual leave entitlement
Take the opportunity:

We have built a company where financial success is tied closely to technical achievement. We are always on the lookout for people who can bring their intellect, enthusiasm, and ability to execute to the team.

OSTC is committed to building a diverse, equitable, and truly inclusive organisation. It actively encourages diversity and inclusion, while opposing all forms of unlawful and unfair discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Please let us know if we can help you with the application process in any way. We are more than happy to make any adjustments needed to enable all interested candidates to apply

Please attach your CV in English.

Terms and conditions:

OSTC Limited is strongly committed to protecting the privacy of your personal information. The OSTC Job Applicant Privacy Notice explains how we treat the information you submit and we collect as a part of the recruitment process. By using the OSTC careers website and submitting your personal information through this site, you agree that OSTC Limited may process your personal information for the purposes described in the OSTC Job Applicant Privacy Notice. OSTC Limited is the data controller for the information you provide through this website
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