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IT support (contract) (19000051)

Posted: 30 Jul 2019 Closes: 15 Oct 2019
More London 4 More London Riverside London SE1 2AU
Variable 19000051

IT support (contract) - (19000051)


We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence – we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world.

"Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do" Chris Oglethorpe, HR Director.

There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more.

Working flexibly, working fairly

Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse – and with clients often working to a 24/7 rhythm – having extra flexibility is key to helping us balance work and other commitments sensibly and productively.
By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team – while maintaining that all important work-life balance.

Main purpose of the role

To provide IT support on a desktop refresh project by:

• Working with the project team to build, profile and deploy Windows 10 devices
• Engaging with the business to ensure successful migrations
• Providing, as necessary, deskside, desktop and floor support


Key skills and experience:

· Ideally an IT/Information Systems qualified graduate and/or experience of working with a range of technologies (including Microsoft) within business/operating areas of the legal profession or other professional services

· One or more years of IT and Business User experience, with sensitivity and commitment to business problem solving plus demonstrable experience of:

o Using technical knowledge to resolve issues

o Willing to gain knowledge through working with colleagues

o Continuously improving self

· Working to gain knowledge and understanding of business needs, with the ability to establish and customer trust and confidence

· Demonstrated experience and ability in successfully utilising "soft skills" or "people skills"

o Evidence of strong interpersonal skills

o Excellent client facing skills to liaise with clients at all levels

o Good written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical people at all levels

· Evidence demonstrating ability to work efficiently and effectively under pressure including expertise in prioritising competing workloads

Equal Opportunities:

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.

Work Locations: More London 4 More London Riverside London SE1 2AU

Job: IT

Organisation: Business Services

Schedule: Full-time

Employee status: Temporary

Gowling WLG

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