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Junior Technical Support Engineer

Posted: 30 Jun 2020 Closes: 30 Jul 2020
Rugby Competitive
Permanent & Full-time MSI_R384

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Application services infrastructure and solutions team provides Pronto Hosted Services and Command Central Control Room Solutions. Pronto Hosting Services is part of the Pronto suite of applications from Motorola Solutions, which enables officers to access information in national and local databases on a mobile device whilst in the field. They can then reuse that information to complete processes digitally, as well as to manage and submit accurate information directly from the front line. From road traffic and community policing to criminal justice, crime investigations and back-office management support, Pronto delivers totally paperless policing to the front-line, reducing complexity and enhancing effectiveness.Command Central Control Room Solutions is a mission critical secure control room solution providing integrated voice, data and multimedia communications hub to harness the power of a software as a service, simplifying control room IT management and reducing risk with ongoing enhanced communication functionality to meet the needs of the UK's emergency services.
Job Description


The responsibilities associated with the Junior Technical Support Engineer role include, but are not limited to:
  • Undertakes routine installations and de-installations of items of hardware and/or soft-ware. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or soft-ware using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed.
  • Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
  • Specifies user/system interfaces, and translates logical designs into physical designs taking account of target environment, performance requirements and existing systems. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.
  • Escalation Point for 3rd line support out of working hours on a call rota of one in every three weeks.

Basic Requirements


The Junior Technical Support Engineer should meet the baseline requirements listed in the following profile:
  • Strong troubleshooting and problem-solving skills.
  • Fundamental knowledge of network principles, WAN technologies and routing.
  • Fundamental Knowledge of Microsoft Server Family including core servers.
  • Experience/support of Microsoft Server High availability always on clustering, IIS (web hosting), Application Request Routing, files shares.
  • Experience/support of Vmware and NSX.
  • Experience/support of Microsoft SQL.
  • Experience with SIP technologies.
  • Experience/support Azure.
  • Desirable exposure with Web Map Services.
  • Desirable exposure with REST API interfaces.
  • Desirable customer facing experience.
  • Must be able to attain SC clearance.

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan
No
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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