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Key Account Manager (West/ Central London)

Posted: 12 Jan 2021 Closes: 11 Feb 2021
London, England, United Kingdom Competitive
Permanent & Full-time DPD_743999730992079

Area: London
Department: CRM
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is the fastest growing express parcel delivery company in the UK, with a turnover of well over £1 billion. Voted the nation's favourite parcel carrier for the last 7 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and we are the UK's most sustainable delivery company.

Job Description

Our Regional Customer Relationship Manager is looking to recruit a first class Key Account Manager to join their highly skilled and high performing team. In this role you will be covering the West /Central London areas. Your key responsibilities will include:
  • Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets
  • Maintaining/updating information via SalesForce and customer files
  • Developing multi-functional and multi-level business relationships with customers organisations
  • Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
  • Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
  • Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
  • Identifying and managing the resolution of customer problems to underpin long term account retention
  • Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals


About You

As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management

You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.

You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.

We will also expect you to be
  • A person capable of decisive and effective decision-making, in a time pressured environment
  • Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
  • Proficient in Microsoft Office/Google Suite applications
  • Demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Additional Information

Job Specifics

A full clean driving licence is essential as is a flexible approach to travel and overnight stays.


Your package will include a competitive salary, commission and company car or cash alternative. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

There is a culture of recognition and reward within DPD with long-service awards, a special recognition programme for those individuals that go above and beyond, the DPD Personality of the Year and an award ceremony at our annual company conference attended by over 1,000 delegates.

DPD is a Valuable 500 company and a Disability Confident Employer


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