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Knowledge and Information Management Manager

Posted: 24 Aug 2020 Closes: 20 Sep 2020
Exeter, GB Salary starting at £44,265
Permanent & Full-time met-office/20200824131436

Salary will start at £44,265 with opportunities to progress within the role up to the maximum of £48,912.


The Knowledge & Information Management (KIM) function is responding to the changes in our ways of working and our aim to develop digital dexterity in line with our principles of open and collaborative working. The team plays an essential role in defining and supporting sound information management practices, aligned to our enterprise model and promoting Met Office values.

Additional Supplementary Information:

This role could be associated with a number of different professions such as Knowledge and Information Management, Organisational Design or Business Management. An understanding of Technology as an enabler of Knowledge and Information Management activities is important.

To apply, please click on the link below and attach the most recent version of your CV, along with a cover letter which briefly (no more than two-pages) states your experience against each essential and desirable criteria.

Key Dates: Closing date 20/09/2020 with interviews expected W/C 05/10/2020. Please note that you will be notified if you are successful or unsuccessful.

Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. If you require any reasonable adjustments during these exercises, please include this information in your application.

At present, all interviews will take place remotely via Skype.

Please note, when joining the Met Office all new employees will start on the salary band minimum.

This role will nominally be based in Exeter but we will consider applicants wishing to work elsewhere within the UK.

This recruitment post is not offering UK Visa and Sponsorship and therefore requires all applicants to be eligible to work within the UK / EU without restriction. If you are a non–EU candidate, you will be required to provide and attach all relevant eligibility documentation to your application at the time of applying.

Please note that successful candidate/s will be required to satisfactorily undergo security clearance checks. This will generally require the candidate to have lived in the UK for at least three out of the last five years, but applicants not meeting this criteria may be considered.

We recognise that Great Minds Don’t Think Alike. Consequently, the Met Office is committed to working towards being a more diverse and inclusive organisation and to valuing and utilising visible and invisible individual differences. This includes continually striving to create a positive and open environment in which to work, along with ensuring that there are no barriers implicit in our policies or procedures preventing people from performing to the best of their ability. We are a “Disability Confident” employer, Mindful Employer, and we hold an Athena Swan Bronze award for our work on gender equality. We are proud to have a variety of staff-led networks who constantly work with us to enable everyone to fulfil their full potential. We are taking measures throughout our Recruitment process to tackle unconscious bias, and we apply the Civil Service Code to ensure that everyone is recruited on merit, fairness and open competition.

Job Purpose:

This job is new and will drive the movement of tacit knowledge to corporate memory, supporting the Head of KIM in managing the day to day team activities and developing KIM services in line with agreed business objectives.

Job Responsibilities:

  • Manage and develop the KIM team, proactively engaging with other key stakeholders to promote knowledge sharing and continual improvement in the KIM service offering and identifying opportunities for personal development of team members.
  • Manage and communicate corporate policies and operational plans for the function to reflect responsibilities for relevant Cabinet Office guidance, statutory and regulatory compliance, ensuring consistency and alignment with the enterprise model.
  • Introduce and manage measures to map maturity in organisational KIM practices and articulate and prioritise continuous improvement, identifying opportunities for improvement aligned to business aims and longer-term corporate planning from a KIM perspective.
  • Actively promote stakeholder engagement and champion an inclusive and accountable approach to collaboration, building a culture of openness and transparency, encouraging the use of new tools and adoption of new ways of working to raise productivity and improve user experience. Deputise for the Head of KIM as required.
  • Provide clear, timely and specialist advice within the team and across other areas, including leaders of existing learning and knowledge sharing forums, to achieve business aims and to raise the maturity of KIM across the organisation.
  • Areas of focus include developing communities of practice, designing and embedding digital workplace and identifying opportunities to leverage the investment in technology, anticipating changes in light of automation and machine learning, maximising human insight and intelligence.
  • Experience in developing guidance and case studies, translating policy and process into effective ways of working, providing inspiration, shared learning and user-focused instruction using a variety of channels and techniques.

Essential Qualifications, Skills & Abilities:

  1. Experience in managing resources and developing specialist teams to realise their potential, including in a remote working environment, using a range of tools and techniques for learning and knowledge sharing activities.
  2. Experience in working with defined organisational policies and standards and translating these into operational plans to achieve measurable outcomes including meeting audit requirements and agreed business deliverables.
  3. Experience of contributing to programmes of work, in some cases working with external parties, where an understanding of knowledge and information management principles is evident in recommendations and actions.
  4. A track record of effective written and verbal engagement, some at director level, utilising a range of communication channels and methods to clearly and succinctly communicate with a varied audience in various ways and to challenge constructively.
  5. Knowledge of relevant standards (Cyber Essentials, ISO9001, Cabinet Office Guidance and HMG Security Policy Frameworks) and statutory and regulatory obligations in connection with information management, handling and protection and intellectual property rights ensuring Met Office compliance and safeguarding of assets.

Desirable Qualifications, Skills & Abilities:

  1. Experience in working with key stakeholders to make recommendations to address specific issues, undertaking root cause and risk/benefit analysis and recommending actions to sustain changes and continuously improve.
  2. Experience in implementing, reviewing and improving knowledge and information management practices in an organisation and running a change programme including cultural and behavioural change.
  3. Relevant project management skills and experience.

Met Office

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