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Lead Delivery Manager

Posted: 1 Jul 2022 Closes: 17 Jul 2022
Leeds, London, Exeter or Southport Band 8C - £65,664 - £75,874
Permanent & Full-time NHS_2229

About the role

NHS Digital is the national information and technology provider for the health and care system. Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations.

We're committed to developing highly accessible, user-centric products and services and have an opportunity for an experienced Lead Delivery Manager to join our NHS.uk programme.

The NHS.UK team manages the NHS website for England, which is the UK's biggest health website, with more than 80 million visits every month. We passionately believe it's important that people engage with their health, care and wellbeing so they can stay healthy and help manage any long-term health conditions.

We provide thousands of clinically validated articles, videos and tools, and millions of people also access our content through partner websites, apps & internet-connected devices. More than 2,000 organisations share our content, including other NHS websites, local authorities, charities and commercial organisations. Social media is also an important part of the NHS website service and we reach millions of people a month through Facebook, Twitter & YouTube.

We aim to:
  • Improve health and care outcomes
  • Make health and care services more efficient
  • Reduce pressure on frontline services
  • Improve people's experiences of health and care services
Our Lead Delivery Managers:
  • Are responsible for the delivery of a suite of digital products or services within a portfolio or programme
  • Enable teams to work in agile and lean ways, typically products or services delivered by multiple user-centred or software delivery teams
  • Support embedding agile tools and techniques, selecting the best methods and creating lasting transformation towards agile & lean ways of working
As a Lead Delivery Manager you will:

  • Motivate your team to continually learn, improve and innovate, whilst providing coaching, guidance and practical advice
  • Take ownership of establishing the right delivery team structure for delivering your portfolio of work
  • Work closely with key external stakeholders including the Department of Health & Social Care, NHS England and other Health and Social Care organisations
  • Manage and support research, testing, deployment and implementation of digital products and services
  • Contribute to the on-going development of NHS Digital's Digital Services Delivery Professional Group and our community of Delivery Management specialists.
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About you

Some of the skills and experience we're looking for:
  • Knowledge of Agile practices, tools, techniques and culture - specifically Scrum and Kanban
  • Experience within user-centred design and development as well as iterative agile software development techniques related to the full product lifecycle
  • Thorough understanding of the importance and user-centred design methods and tools to inform service or product development work and wider business decisions
  • Knowledge of user-centred, iterative agile delivery and related disciplines (including development, testing, comms, change management and project planning)
  • Experience using clear, open and transparent frameworks with a complex delivery team (such as Kanban, Lean or Scrum) and blending them depending on the context
  • Experience using continuous coaching and mentoring approaches
  • Experience of enabling a team to share skill sets across a complex team and/or a portfolio of teams
  • Experience using data to forecast and continually plan sprints and delivery phases (including burndown data, cycle time, cumulative flow, velocity, resolution rates, or planned absence)
Our Lead Delivery Manager for NHS.uk can be based in any of our offices and as a result we're running multiple adverts. You need only apply to a single advert to be considered for any location.

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About us

NHS Digital is a great place to work. What we do matters.

Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives.

We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital

Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.

Your Application

When completing your personal statement (Apply Now) please make sure to include examples and detail of the following:
  • How you've adopted and applied the most appropriate lean and agile techniques to perform effectively
  • How you've instilled ways of working effectively to deliver high profile digital products and services or digital transformation
  • How you have coached and enabled your delivery teams to become high performing, efficient and mature agile delivery teams

Our work matters. You matter.

What we offer you:
  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place from week commencing 25th July. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.

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