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Logistics System Support

Posted: 10 Sep 2020 Closes: 10 Oct 2020
Smethwick, England, United Kingdom Competitive
Permanent & Full-time DPD_743999719289777

Area: West Midlands
Department: Logistics Solutions
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is the fastest growing express parcel delivery company in the UK, with a turnover over £1 billion. Voted the nation's favourite parcel carrier for the last 7years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technologyandrecruit andretain the best people in the industry.

Job Description

Due to continued growth we are delighted to announce that we are recruiting for a Logistics systems support to join our team. Could this be you?

In this role you will be responsible for supporting the effective management, maintenance and development of the Logistics Warehouse Management System. As a logistics system support you will be responsible for carrying out basic troubleshooting on our systems software. You will be the escalation point for all system related queries and co-ordinate with third parties where necessary and will coordinate implementation of all new software developments including contributing to cost and benefit analysis prior to any developments being implemented.

Typically you will be working Monday - Friday 2:00PM - 10:30PM however due to the nature of the business a certain level of flexibility will be required in regards to start - finish times and weekend working.

Other key responsibilities for this role will be;

  • Carrying out testing plans for system functionality development and improvement

  • Carrying out support system integration with existing and new customers to include specification requirements, full end-to-end testing, technical support and post go live support

  • Analysis of systems and processes to determine operational and system modifications to drive improvement and efficiencies

  • Planning and delivery of system training requirements to ensure a fully competent and flexible team


What we are looking for:
  • An excellent communicator who can communicate effectively at all levels and in a number of formats.

  • Experience of a variety of Warehouse Management Systems.

  • Proven and demonstrable experience of providing system support within a fast paced and pressurised environment

  • Be computer literate with good knowledge of Microsoft Office function, Google Suit.

  • The ability to prioritise and organise workloads effectively in order to achieve deadlines

  • Have a flexible and adaptable approach as commuting between sites and variable hours may be required

Additional Information

Job Specifics

You will have a comprehensive induction to DPD where we will go through the key processes that are required to make you an amazing logistics systems support.

Your working days will be Monday - Friday however our department operates over a 24 hour period 7 days a week so flexibility will be required

A full UK driving license is essential.


Your package will include a competitive basic salary, company car or cash alternative and attractive bonus scheme, based on individual and company targets. As well as this you will have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.


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