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Manager, Amazon Freight Ops

Posted: 17 Nov 2020 Closes: 17 Dec 2020
GB, London Competitive
Permanent & Full-time AMZ_1348852


Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon's broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations Overview

Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Overview of Manager, Amazon Freight Operations
The Manager, Amazon Freight Operations manages a large team of operators who handle both Inbound and Off-Amazon transportation. S/he works in a cross-functional environment with Shippers, Carriers, the Amazon Freight business team, Supply Chain, and the Retail organizations to determine future demand for transportation resources, and plans for execution. S/he drives the vision of Operations, facilitating the flow of information between different stakeholders and leads resolution of any potential issues that impact Shipper experience and business continuity, on a fast-paced environment.

Role Responsibilities:
· Manages a large pan-European team of operators
· Designs and executes large scales projects across functional and operational areas
· Develop a deep understanding of the business' and end user's needs and develop processes and solutions to meet those needs
· Independently identifies up-stream and down-stream operational problems and escalates them to the appropriate resource before they become project-threatening.
· Brings a department and company-wide perspective to decision making. Strong business acumen (understands how to calculate high-level ROI and partner with finance to complete a cost-benefit analysis).
· Prioritize competing projects across departments and lead them to completion.
· Gathers requirements from appropriate business owners, writes clear and detailed functional specifications, prioritizes features, and drives scoping as needed.
· Serves as escalation point for other Operations Managers
· Makes the right trade offs between schedule, resources, and scope in order to deliver on project; compiles project schedule and recommends optimal resource usage.
· Identifies and evaluates potential risks/obstacles with minimal direction from senior managers. Determines appropriate corrective action.


· Advanced degree in Business Administration or similar fields
· 6+ years of experience working with large cross-functional teams
· 3+ years of experience managing a team
· Strong quantitative and qualitative problem-solving skills
· Entrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environment
· Ability to communicate across all levels of management
· Some experience working in an Operations role
· Excellent verbal and written skills in English (other European languages are a plus)


· MBA preferred
· Communication skills in other languages: German, French or Italian
· Experience in using SQL and databases in a business environment
· Experience identifying automation opportunities and managing change
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