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Manager, Operations Excellence

Posted: 18 Nov 2020 Closes: 18 Dec 2020
GB, London Competitive
Permanent & Full-time AMZ_1349217


Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority. Amazon is looking for a Manager, Operations Excellence for its Amazon Transportation Business (ATS). You will be responsible for the overall performance of Amazon middle mile transportation network. You will not only support but also drive the changes required to shape the network prioritizing the efforts of established businesses. A successful candidate should be able to see the big picture to find the best solution for Amazon, think long term and influence Senior Leadership.
Key responsibilities as Manager, Operations Excellence:
· Collaborate with the development teams and be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
· Monitor the overall performance of the middle mile, including Amazon Air, line-haul and sortation
· Drive all network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
· Be hands-on in driving the delivery of critical business initiatives.
· Together with your team, manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.
· Manage key communication to Senior Stakeholders.
· Interact with Amazon's operation and technical senior management teams to ensure global alignment.
· Write and review strategic documents that will focus on key product development from design to release.


· Extensive experience managing complex and ambiguous projects requiring strong analytics, fast business judgment and ability to align with stakeholders
· A bachelor's level degree or equivalent
· Candidates must be able to think and act both strategically and tactically
· Proficiency with Excel
· Experience managing a team
· Strong oral and written communication skills are crucial, as well as ability to think clearly, analyse quantitatively, problem-solve, support scope of requirements and prioritize
· Strong team work skills, even when working in a remote environment.
· Ability to consume large data sets and draw business insights; Attention to details.
· Ability to build relationships with stakeholders and key partners across businesses for the program through strong communication skill.
· Experience translating roadmaps and key performance indicators as well as recommendations to senior leaders.


· Experience in Transportation, Freight Forwarding and Logistics - a strong plus
· Advanced proficiency in SQL, tableau
· Knowledge of a programming language such as R, Python
· Experience in data modelling and analytics in a business environment.
· Experience with performance metrics, process improvement and Lean techniques
· Interest/Previous experience with transportation or supply chain management (forecasting, planning, optimization, logistics)
· Experience with AWS technologies like Redshift, S3, EC2,
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