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Market and Audience Researcher

Posted: 16 Sep 2020 Closes: 16 Oct 2020
London, England, United Kingdom Competitive
Permanent & Full-time DEP_4167942003

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have almost 20 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Our mission is to empower the next generation to transform fashion, and our team of nearly 300 people are dedicated to serving the needs of our global community.

We operate on three pillars:
Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.

Read a little more about us Here


ROLE:

As a fashion marketplace, Depop's core user analytics capabilities are structured around buyers, sellers, and core marketplace dynamics. Within our Insights Team we also have a Strategy & Marketing Group, which includes analysts who lead our efforts to complement our internal data sources and analysis with external market research and data points, including qualitative and quantitative primary and secondary research.

We are currently looking for a dynamic and highly motivated Market and Audience Researcher to join this group and support our external research efforts. In this role you will work closely with stakeholders across Insights, Marketing, Growth and other teams across the business to design and conduct qualitative and quantitative research into our markets, audiences and users. Your objective would be to use a variety of primary and secondary research methods to stress test, validate and complement the findings from our internal analysis and help us extend our understanding of our business environment.

RESPONSIBILITIES:

In this role your responsibilities will include:
  • Designing and conducting qualitative research about our markets, audiences and users, such as focus groups and user interviews, to support and inform our marketing strategies and activities. Some examples of research questions include but are not limited to:
    • Uncover the different triggers and buying occasions that give rise to buyers joining and using Depop.
    • Deepen our understanding of the end-to-end process of how buyers make purchase decisions and validate internal segmentation models with qualitative external data points.
    • Build a more nuanced feedback loop to understand our sellers' needs, pain points and opinions.
  • Coordinating our calendar of recurring and ad-hoc surveys in collaboration with relevant stakeholders. This includes advising on optimal data collection and sampling methodologies.
  • Identifying and sourcing appropriate secondary data points and research to supplement our internal data and primary research efforts.
  • Collating and interpreting externally collected data points, and identifying relevant internal data points to join them to build a holistic understanding of the topic at hand.
  • Interpreting findings and making recommendations based on the data collected
REQUIREMENTS
Must haves:
  • Ability to work independently end-to-end to design, conduct and synthesise research with minimal supervision.
  • Proven track record of conducting impactful market research and ability to turn research data into clear findings and compelling narratives that inform decisions.
  • Proven experience with a range of qualitative and quantitative research methods and ability to choose most appropriate methods for different contexts.
  • Ability to collaborate closely with other analysts to link qualitative research findings with quantitative analysis.
  • An excellent, confident communicator with strong interpersonal skills and good at building relationships, both with colleagues across the business as well as with our users.
  • An analytical mind with good problem solving skills, strong commercial awareness and ability to link research to overall organisational strategy and objectives.
  • Experience delivering in a high performing, data-driven product team.
  • A hunger to learn, natural curiosity and a keen eye for detail.
  • A strong sense of ownership and highly organised nature.
  • Proficiency in SQL and ability to work with large datasets.

Benefits

Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:

Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6 percent on your pension based on qualified earnings and have retail discounts from benefithub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.

Equality and Diversity Monitoring

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Depop recognises the benefits of a diverse workforce which reflects the wider population and welcomes applications from all sections of the community. Under the Equality Act (2010), Depop must demonstrate that their recruitment processes are fair and that we are not discriminating against or disadvantaging anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We need to ask applicants some questions to make sure that no one is being unfairly discriminated against or disadvantaged.

We collect this information only for anonymised monitoring purposes to help the organisation look at the profile of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check that we are complying with the Equality Act (2010).

Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010 Reasonable adjustments will be made available should you be invited to interview.

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Depop Ltd, 08316342 ("Controller"), 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN ("We", "Us") and can be contacted by emailing people@depop.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at people@depop.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.

Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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