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Marketing Operations Lead

Posted: 21 May 2022 Closes: 20 Jun 2022
New York City, US Competitive
Permanent & Full-time 1016691493

We're Checkout.com

Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Binance, Wise, Sony Electronics, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

We're proud to be certified as a , with 89% of colleagues agreeing that this is a great place to work. That's 30% above average.

Marketing Operations at

We're looking for a passionate marketer to drive our global marketing operations function. In this role, you'll be responsible for leading, mentoring, and growing a global team to effectively deliver on marketing, business impact goals. You're passionate about all things marketing technology, driven by problem-solving through technology, processes, and people.

Your mission will be to up-level .'s core marketing technology stack to enhance the efficiency of our global demand generation funnel. Through the likes of funnel solution design, scoring/grading, automation rule building, new tools, and more, you're connecting the dots through data, systems, automation, and tools.

This role reports to the Director of Global Demand Generation and will work closely with the rest of the Demand Generation team, Digital Marketing, Marketing Analytics, Events, Regional Marketing, Revenue Operations, and more to future proof 's continued global scale.

What you'll be doing
    • Drive, run, and grow the Marketing Operations function as a whole to deliver on long-term business goals. This includes ensuring efficient, timely, and qualitative project delivery from strategic, complex projects to ad hoc requests, troubleshooting inquiries to implementations, and beyond to allow the marketing organization and business to scale.
    • Own all marketing technology stack from integration to adoption to guarantee an effective long-term usage of all key platforms. You'll ensure the successful usage of the stack (including Pardot, 6Sense, Drift, ReachDesk, and more). You'll be strategically assessing existing and new tools to enable the global marketing teams across different subject areas and use cases using marketing technology.
    • Strategically evolve the core demand generating engine from funnel enhancements, routing enhancements, to the evolution of scoring/grading (from lead to account and predictive scoring) capabilities using 6Sense, Pardot, SFDC, Looker to scope, plan, implement and test enhancements.
    • Manage the global-local inbound automation flows and rules.
    • Build out the marketing operations playbook and systems architecture mapping by delivering clear processes, best practice documentation, flow charts, and more.
    • Deliver end-to-end processes and projects through clear guidelines and communication to optimally collaborate with the wider team.
    • Enable best-in-class platform onboarding, tool management, and project management for all marketing technology users.
    • Partner closely with relevant teams such as Revenue Operations, Campaigns, Account-Based Marketing, Digital Marketing, Web, Marketing analytics Sales, and BDRs to scope new projects, solve complex, cross-functional requirements, and deliver on business goals.
    • Review internal and external resources; people, budget, agencies, and freelancers.

About you
    • Proven experience in marketing and/or sales operations for B2B businesses. Past tech and/or FinTech experience is encouraged.
    • Deep knowledge and passion for all things operations, marketing, and sales technology. You're on top of the latest marketing technology trends in the market (automation systems, to CRMs, ABM platforms, Marketing Analytics/tracking, and digital technology stack).
    • You're an inspiring leader, who loves coaching, training, and mentoring teams to successfully achieve marketing operations excellence with different tools/systems and new processes. You're able to lead and also get into the weeds.
    • You have excellent project management skills, strong attention to detail, and a drive for problem-solving.
    • You enjoy building processes, setting guidelines, and carrying out best-in-class Operations while keeping colleagues updated on key project delivery.
    • You have strong communication and leadership skills; you're used to working in a fast-paced environment

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-JB2

#LI-HYBRID

What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

#Excel

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

#Unite

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

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More about Checkout.com

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.
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