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Membership Support Officer

Posted: 21 Jan 2022 Closes: 8 Feb 2022
Home Based £11 per hour
Fixed term & Part time the-association-of-british-climbing-walls/20220121105152

This role is initially for a one year period to support the Head of Membership and assess the levels of support required as we continue to grow the organisation. We are looking for someone to work 15hrs per week and we are happy to discuss how this might be distributed across the week. The role is largely desk based and remote apart from attending our UK based board meetings 2-4 times per year and our annual conference.


• Deal with day-to-day enquiries via email & telephone from prospective members, current members and in some cases the general public
• Monitor email inboxes and respond to enquiries, passing content to appropriate people, e.g bookkeeper, Head of Membership or CEO
• Manage incoming conference enquires

Customer Service
• Record feedback and comments from ABC members and compile a quarterly feedback report
• Assist with the processing of membership applications and produce membership certificates
• Support the Head of Membership in the organisation of workshops, webinars and the annual conference.
• Escalate any and all major issues/problems members might have

Document/Data Control, IT & Governance
• Maintain master copies of templates, documents and procedures relating to The ABC
• Maintain membership database ensuring all members data is up to date

Finance & Accounts
• Manage basic financial transactions
• Request new member invoices to be raised via bookkeeper

Social Media
• Manage all social media channels (currently Instagram, Facebook)
• Publish accessible social media posts in line with our strategic and comms objectives

Additional Duties
• Create bi-weekly newsletter in which content will be given by head of membership/CEO/Board as appropriate
• Organise and attend quarterly board meetings, take minutes of meetings, record actions to be taken and publish minutes in a timely fashion
• Carry out other duties as directed by the CEO/Head of Membership

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If you would like help and advice about applying for this role please visit the Career Hive