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Neighbourhood Repairs Assistant

Posted: 2 Jul 2020 Closes: 12 Aug 2020
Merseyside Competitive
Permanent & Full-time onward-housing/1028

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.We are looking for a Neighbourhood Repairs Assistant (1 post) to join our Neighbourhoods team.

The Neighbourhood Repairs Assistant will provide technical and general administration support to the Neighbourhood Repairs Team.

Responsibilities include focus on disrepair and liaising with solicitors, contacting customers, contractors and colleagues in relation to repair queries, data entry, administration and contract administration for various contracts. Raise works orders and update project details on the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of inspections due through to entering results into Onwards repairs system. Assist in relation to the payment of contractors process. Monitor contractor performance and customer satisfaction.

The successful candidate will have experience of delivering excellent customer service, an understanding of building repairs, partnership working and working as part of a team. Microsoft office skills to intermediate level are also essential.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

 The base location for this role is Liverpool. However please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.




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