Reporting to the Neighbourhood Delivery Manager, you will deliver face to face customer services in our neighbourhoods work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.
You will let our homes to minimise rent loss and contribute to tenancy and neighbourhood sustainability. You will respond to customer enquiries and be the visible presence of the organisation within our neighbourhoods. Whilst listening to customer views and encouraging resident involvement, you will be making recommendations for how the organisation can respond.
You will develop effective local partnerships with other front facing service providers, operating in our neighbourhoods; deliver neighbourhood management actions within our suite of compliance plans and manage service charges. This will include preparing budgets and identifying renewals whilst consulting and informing residents.
To be successful, it is essential you have knowledge and awareness of related housing regulations / law. The role would suit people who have previously worked in similar roles such as Housing Officer. You will also have significant experience of developing partnership working with support agencies, local authorities and community groups.
To enable us to capitalise on the benefits of more flexible ways of working, for our customers, colleagues and to support sustainability, we have developed Onward ‘WorkSpace’. This is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. This role is home based and there is no requirement to attend the office daily, but you will be required to attend neighbourhoods and/or sites as required to fulfil duties of the role.
As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.