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New Accounts Facilitator (Data Administrator)

Posted: 16 Nov 2020 Closes: 16 Dec 2020
Bristol, England, United Kingdom Competitive
Permanent & Full-time DPD_743999724709425

Area: South West
Department: Credit Management and Claims
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is the fastest growing express parcel delivery company in the UK, with a turnover of well over £1 billion. Voted the nation's favourite parcel carrier for the last 7 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and we are the UK's most sustainable delivery company.

Job Description

Our Credit Management and Claims Team are currently recruiting a New Accounts Facilitator (Data Administrator) to join their highly skilled Team. This role will be based from our office is Bristol ((BS1 3AG)

As a New Accounts Facilitator (Data Administrator) you will have strong customer service and administration skills. You will be responsible for opening all new and additional account requests whilst ensuring all of the information on applications is completed and correct and that authorised signatures have been received. Your main point of contact will be our Internal Sales Team.

Your key accountabilities will include;
  • Activate accounts on legacy systems when appropriate
  • Review information available on uptrade requests
  • Resolve queries liaising with Sales team
  • Complete the Supplier Watch report daily/ weekly
  • Set payment terms for new accounts
  • Manage the assigned work pool station: Pre credit check, New Accounts email pot, Awaiting account number insert and Additional account pot
  • Credit check applications using nominated credit agencies in line with company policies
  • Advise Litigation Team Leader on any issues or discrepancies on rejected
  • credit checks
  • Data input of credit applications details onto legacy systems to generate account numbers and activate account where necessary
  • Discuss account applications and rejections with DPD Sales representatives


About You

As the successful candidate your CV will clearly demonstrate that you have developed strong all round administrative experience with strong customer service skills. You must be able to work and thrive in a busy and fast paced environment.

You will have strong organisational, communication and computer literacy skills. Alongside these you will need to have
  • The ability to use Microsoft and G Suite packages
  • You will have strong communication skills with a confident telephone manner
  • High attention to detail and ability to produce quality work and manage your time effectively
  • Demonstrate the core values of DPD - Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information


Your package will include an excellent basic salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer



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