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Operating and Business Model Transformation - Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_207062WD-int

A career within Operations Consulting, will provide you with the opportunity to help our clients optimise all elements of their operations. We are about more than delivering cost transformation, we focus on helping our clients be more efficient and effective through issues led, asset backed enterprise transformation and are looking for more talent to join our team to meet and then grow the demand we are seeing in the market.


As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, leading projects to help our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
  • Help us to deliver our firmwide purpose of building trust in society and solving important problems.
  • Manage the design and delivery of iconic, technology enabled transformation programmes for some of the largest private sector clients in the UK. Lead big, multi workstream teams in complex transformation environments.
  • Contribute to the development of the market for large scale transformation delivery - identifying and researching opportunities to work with new / existing clients and helping to bring new offers to the market.
  • Help to grow our multi-specialism Operations team, developing the tools and techniques that will help our clients transform their ways of working and secure better outcomes for the people they serve.
  • Lead on the management of engagement economics, risk and issue management, performance, project and programme management.
  • Own senior stakeholder relationships to support the delivery of engagements and build your own networks in the market.
  • Mentor and manage junior colleagues and make an active contribution to the development of our Operations community.
  • Develop your own business, technical and global acumen - learn new skills, keep up to date with emerging local, national and global trends and help us bring the very best of our firm's diverse and inclusive culture to our clients.
  • Be innovative, take calculated risks, push yourself and resist the temptation to take the easy option.
  • Be an ambassador for the PwC brand and help us further develop our reputation in the UK and overseas.

Essential skills and experience
  • Experience of scoping and leading transformation programmes in the Private Sector.
  • Experience leading teams through complex operating model design and implementation across front and back office including the running of design authorities.
  • Strong understanding of different components of an operating model and how they fit together (enterprise / business architecture, end to end business processes, leadership, governance and decision making, technology requirements)
  • Track record of building sustainable client relationships across multiple sectors.
  • Experience of interpreting clients' strategic, operational and external drivers for change, gaining respect, building trust and inspiring stakeholders.
  • Ability to forecast costs and manage to programme timelines and budget.
  • Experience of generating a vision, establishing direction and motivating people.
  • Understanding of transformation opportunities and what are the general factors to be considered while designing and implementing complex transformation programmes.
  • Awareness of how such programmes need to interface with technology and an understanding of different approaches to enterprise transformation.
  • Ability to work flexibly across multiple -propositions (examples including supply chain, operating model, operational excellence).
  • Ability to rapidly mobilise programmes of varying sizes (small to large and complex), and manage teams across various workstreams, to deliver on time and on budget and to the requirements of clients.
  • Practical and output focused approach and a desire to make a difference.
  • Strong verbal and written communication skills and excellent relationship building skills.

Relevant experience
  • Successful track record of delivery leadership in the Private Sector Industries sector as a consultant or working directly in the sector.
  • Interpreting clients' strategic, operational and external drivers for change, gaining respect, building trust and inspiring stakeholders.
  • Experience of working collaboratively with external teams and subject matter experts to benefit project work and recommendations.
  • Experience of working within large, complex programmes and leading teams.
  • Proven experience of effectively coaching, mentoring and developing others.
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