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Operational Delivery AO Apprentices - Worcester - ODP Level 3

Posted: 3 Dec 2019 Closes: 13 Dec 2019
Worcester £18,390 - £18,390
Fixed term & Full time defra/20191203175810

We are looking for great team players to join the Rural Payments Agency – part of the Department of the Environment, Food and Rural Affairs. Our busy teams help tens of thousands of customers all over the country. You could be involved in a number of diverse tasks to support our customers, including making payments, processing applications, managing documents, providing assistance over the phone or via email or working in our Chief Executive’s office.

Why join the RPA as an Apprentice?
• Earn while you learn! Competitive salary and a huge focus on your learning and development.
• Achieve a qualification – the equivalent of an A level for free.
• You’ll be part of a wider family in Defra who are committed to playing a major role in people’s day to day life, from the food we eat, and the air we breathe, to the water we drink.

The Operational Delivery Apprenticeship is an integrated programme of learning and support that will give you the knowledge, skills and behaviours to become high performing operational professionals in the workplace. It will give you both the theory and the skills to influence the customer experience and deliver higher levels of customer satisfaction within RPA and beyond.


Background and experience are not as important as your energy, enthusiasm and commitment as the apprenticeship will provide you with the knowledge and skills you need to be fully competent in this role.

We encourage you to view the attached Candidate Information Pack and Operational Delivery Learner Journey for full details, including eligibility.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Working Together
  • Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

  • Delivering at Pace



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• 25 days annual leave (rising by 1 day per year up to 30 days)

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Ability.

To apply, please complete the advertised CS Jobs application process by submitting your full application by 23:55 on 13th December 2019. This includes a 250 word behavioural statement on the lead behaviour - Delivering at Pace.

After submission of your application, you will be invited to complete a Verbal Reasoning Test and a Numerical Reasoning Test.

The tests are taken online via the CS Jobs website and we will send you an invitation providing full instructions on how to complete the tests. For further guidance please refer to test guidance attached to the job advert.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:59 on 16th December 2019. If you fail to complete the online test before the deadline your application will be withdrawn.

Please refer to the attached Candidate Information Pack for further details, including a detailed timeline.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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