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Operational Design Lead

Posted: 11 Jan 2022 Closes: 10 Feb 2022
Luxembourg Office Competitive
Permanent & Full-time FID_J28327

About the opportunity

Department overview

Asset Management Operations is the operational backbone of Fidelity International, crucial to the accurate, timely and efficient administration of our funds. Located in several global locations, including Dublin, weprovide the middle and back-office functions for the company ranging from trade settlement, corporate action processing and NAV generation, through to the production of reports and accounts for our funds. In an industry that is becoming ever more complex it's essential that we can be creative and adaptable in the services and solutions we offer.Our mission is to add value in every aspect of investment administration by delivering excellent service with a combination of innovative flexible solutions, outstanding knowledge resources,and total commitment to our company goals, while optimising the cost structure of services supplied.

We achieve this by:
  • Providing a challenging and rewarding environment for our people
  • Working with customers on developing timely, cost effectiveand creative solutions
  • Constantly improving customer service delivery with strategic, scalable solutions in a risk-controlled environment
The Global Fund Accounting department, within Asset Management Operations, is responsible for all the tasks required to ensure our fund investors receive accurate returns and information. This includes calculating the daily NAV for each fund, maintaining accurate accounting records for over 2,000 funds, compiling statutory reporting for shareholders in line with accounting standards, completing fund level tax and regulatory reporting along with calculating income distributions. Three quarters of the NAV calculations are completed in house by the FIL Fund Accounting teams in Japan, Luxembourg, the United Kingdom & Ireland. The remainder of the NAV calculations are outsourced to third party administrators across Australia, Hong Kong, Taiwan and Korea where FIL Fund Accounting provide an oversight for these functions.

What you'll do

You will play a leading role in supporting the Senior Transformation Manager to define and review the Global Fund Accounting operating model within Asset Management Operations. To achieve this, you will work closely with colleagues in the Technology, Operations and Change spaces. It will be necessary to develop strong relationships with a range of senior stakeholders across Fidelity in order to influence appropriate outcomes. You will have stakeholders across Global Fund Accounting and Shared Service Centres and the you will need to be flexible to travel as required. You will study market best practices to ensure Fidelity International are adopting leading business operating models improving our customer experience, risk profile, employee outcomes and business performance.

Key Responsibilities

  • Implementing a Strategic design thinking led approach to implementing the strategic business vision
  • Driving innovation and change both in process, culture and technology across Fund Accounting
  • Identifying and managing operational excellence opportunities across a wide variety of Fund Accounting processes
  • Work closely with Technology to link the business TOM to a Technology TOM
  • Conduct landscape reviews of jurisdictional Fund Accounting operating models and identify paths and opportunities to simplify through process alignment, automation & standardisation
  • Develop and agree clear and practical actions and next steps for the implementation of target operating models
  • Build strong relationships with key stakeholders across Fidelity in support of achieving Global Fund Accounting's stated objectives
  • Be an advocate for the department across the enterprise

Experience and Qualifications Required

Essential Skills:
  • Very strong operational experience in the fund administration industry at least 10 years with a strong knowledge of fund structure and jurisdictional inter-operability
  • Demonstrates an in-depth knowledge of the funds industry
  • Demonstrates a solid grasp of the technology and systems supporting the product with direct knowledge of core fund accounting platforms
  • High sense of urgency with ability to drive results
  • Ability to understand and grow the strategic business vision
  • Significant experience of working with wide groups of stakeholders at all levels of organizations
  • A pragmatic approach, focusing on delivering outcomes that will have the most impact for the business
  • A good understanding of the tools and techniques required for effective development of TOMs
  • Ability to act as a business advocate with strong verbal and written communication skills

Desirable skills:
  • Agile techniques, e.g. Scrum, Lean, Kanban
Key Competencies
  • Commercial mindset and ability to negotiate with vendors
  • Self-motivated with a strong desire to succeed
  • Excellent stakeholder management with proven track record in managing senior internal and external stakeholders
  • Comprehensive understanding of risk and control methodologies
  • Own the outcome - takes personal accountability
  • Ability to operate in a rapidly changing and dynamic environments, working respectfully across cultures and clear emotional intelligence

About you

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach "dynamic working".

Find out more about what we do, our history, our new approach of "dynamic working" and how you could be a part of our future at

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