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Operational Excellence & Business Improvement Specialist

Posted: 23 Feb 2021 Closes: 25 Mar 2021
Belfast, Northern Ireland Region UK Competitive
Permanent & Full-time PwC_47123BR

Job description

A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you'll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.

A career in Operate will provide you with the opportunity to help our clients deal with complex, large-scale programmes, or smaller, day-today projects.

By joining Operate you'll benefit from continued team training and development, varied skills sets, expertise and the opportunity to work alongside wider PwC teams to put the advice we give to our clients into action to bring maximum value.

Delivery Office

By joining this new and expanding team you will have an opportunity to help to drive Operational Excellence and Business Innovation across our Operate business, as well as build a career in a major growth area in PwC. You will also support the transition of work from initial build and setup stages into our ongoing managed delivery teams.

Responsibilities
  • Identification and management of innovation / improvement projects.
  • Evaluate feasibility of innovation / improvement projects.
  • Review business innovation / improvement activities progress and report on a regular basis.
  • Facilitate events as required to accelerate the identified innovation / improvement projects.
  • Establishing the root causes of issues and corrective actions.
  • Support and advise teams on Operational Excellence and Business Innovation.
  • Help teams understand their own issues / opportunities and how to resolve them. This will be achieved through educating, coaching, challenging and expanding perspectives.
  • Pursuing opportunities to develop existing and new skills outside of comfort zone.
  • Coaching others and encouraging them to take ownership of their development.
  • Analysing complex ideas or proposals and building a range of meaningful recommendations.
  • Using multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Managing a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Supporting the transition of new contracts from existing client functions to our Managed Services model ensuring adherence to the Delivery Office frameworks and governance structures.
  • Contributing to the creation and providing best practice challenge to Managed Services processes.
  • Supporting implementation & improvement of workflow and work management tools.
  • Focusing on building trusted relationships.
  • Upholding the firm's code of ethics and business conduct.

Experience

  • Understanding of Operational Excellence and Business Innovation principles.
  • Experience of implementing process improvement projects and leading cross functional project teams.
  • Drive, commitment and follow through to achieve results.
  • Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout.
  • A self-starter with proactive problem-solving skills.
  • A team player with strong communication skills.
  • Strong influencing, team working and coaching skills.
  • Ability to work on own initiative with little supervision.
  • Ability to develop and nurture strong relationships at all levels.
  • Effective leadership skills.
  • Desire to continue learning, formally and informally.
  • Ambitious and driven by success.
  • High level of technical and digital competence, including data analysis and reporting.
  • Commercial acumen.
  • Strong verbal and written communication skills.
  • Entrepreneurial approach and mindset.


Essential

  • Experience of implementing business improvement projects and leading cross functional projects.
  • Track record of delivering results with proactive problem solving skills.
  • Excellent written and verbal communications skills.
  • Can demonstrate ability to work both independently & as a part of a team.


Desirable

  • Formal training in business innovation methodologies.
  • Experience working within formal project management frameworks.
  • Experience in Business Process Outsourcing or Managed Services environment
Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply
Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity

PwC

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