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Operational Lead

Posted: 8 Oct 2020 Closes: 6 Nov 2020
Great Western Hospital, Swindon, United Kingdom £31,365 - £37,890 pa
Permanent & Full-time NHS_idNlTrMQChDd

Operational Lead

Job Reference: 249-WC-W0387

Employer: Department: Outpatients Location: Great Western Hospital, Swindon Salary: £31,365 - £37,890 pa

Great Western Hospitals NHS Foundation Trust (GWH) is forward-looking, friendly and focused on providing a wide range of excellent healthcare services to patients in Swindon and the surrounding area. We provide services in the acute hospital, in the community and in primary care; caring for over 1.2 million contacts every year. We have recently taken over the provision of two GP practices and are excited for the future as we work towards a completely integrated healthcare system in Swindon.

We value the diversity of our colleagues and actively champion an inclusive culture. We have a workforce of 5,200 and are committed to helping our colleagues achieve a work/life balance and proudly offer supportive, inclusive and family friendly employment with an on-site nursery available and flexible working policies. You'll be joining a great team in a great place, where your commitment will be genuinely valued, your skills respected, and your ambition rewarded.

Whether you already live here, or are thinking of relocating, you'll find Swindon is a great place to live and work, offering a countryside, modern shopping hubs, great schools and accessible transport links - we are less than a mile from Junction 15 of the M4, and there's a great bus service from the town centre to the hospital.

We are looking for a dynamic and motivated individual who has strong supervisory/management skills to lead the integration of the automation platform (Thoughtonomy) into the operation day to day within the Outpatient Administration, supporting the Head of Service in delivery of key performance indicators and service developments.

The candidate must be able to demonstrate change implementation programs within a large organisation and have an understanding of the project implementation process.

Operationally responsible for the delivery of all Thoughtonomy to Operations integrations within the trust and accountability to ensure all change projects are inline with the trusts policies and processes.

You will have strong management skills to provide first line management of the Outpatient Supervisory team, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.

You will be able to interpret, analyse and provide complex and/or sensitive information to a wide range of audiences within the Trust, tailoring reports to relevant needs.

The post holder will be expected to have excellent interpersonal skills, have a thorough understanding of the NHS improvement tools and access targets, the ability to forward plan in a changing environment, with insight and aptitude for managing, measuring and delivering service improvements.

Knowledge of outpatient services is essential and an in depth understanding of the 18 weeks Referral to Treatment standard is advantageous.

The successful candidate will manage a number of teams prioritising their work to support delivery of the performance targets.

If you can work independently, and as part of a team to provide solutions and improve processes then this could be the role for you.

Please contact Thomas Slack for more details at

For further details / informal visits contact:

Name: Thomas Slack

Email address:

  • If we receive a high volume of applications, we may close adverts prior to the published closing date.
  • The Trust is a Disability Confident Employer. All applicants who have a disability can opt to be considered under the guaranteed interview scheme which means that providing they meet the minimum essential criteria for the post, they will be offered an interview.
  • The salary stated is the full time equivalent; part time candidates will receive a pro rata salary.
  • Current employees should be aware that this post is advertised as a GWH post and appointment ends any TUPE protection.
  • We are committed to safer recruitment practices to protect children, young people and vulnerable adults. As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies & procedures by contacting Recruitment.
  • Candidates requiring Tier 2 sponsorship to work in the UK are welcomed & will be considered alongside all other applications. It is unlikely that the Trust will be able to satisfy the Resident Labour Market Test where there is a suitably qualified and skilled EU/EEA candidate available for work & in these circumstances, an overseas candidate will not be offered the post. A self-assessment for the likelihood of obtaining a Certificate of Sponsorship for the post applied for is available on the UKBA website.
  • From 1st Oct 2020 when applying via NHS Jobs, your application will be imported into our preferred Third party recruitment system. All information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through NHS jobs & furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. By applying for this post you are agreeing to The Great Western Hospitals Trust transferring information contained in this application into TRAC. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

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