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Operational Performance Manager

Posted: 9 Oct 2020 Closes: 7 Nov 2020
Beacon Centre for Health, Swansea, United Kingdom £24,907 - £30,615 per annum pro rata
Permanent & Full-time NHS_yu3epNTn1K7v

Operational Performance Manager

Job Reference: 130-AC298-1020

Employer: Department: GP Out of Hours Service Location: Beacon Centre for Health, Swansea Salary: £24,907 - £30,615 per annum pro rata

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea Bay University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

Prior consideration for this vacancy will be given to staff currently awaiting Redeployment and we therefore reserve the right to withdraw this advert at any stage.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

30 hours per week

We are seeking a highly motivated and enthusiastic individual with excellent IT knowledge, organisational and interpersonal skills to join the Swansea Bay University Health Board GP Out of Hours Service. As a member of the Operational Management Team, you will ensure services are defined, developed and maintained with appropriate capacity to meet quality and performance targets and service user needs.

The post holder will work in partnership with NWIS and software providers to maintain and improve information systems accurately, recording activity and performance. You will contribute to the development of discrete policies and processes for the measurement and reporting of national quality and performance standards and key performance indicators, liaising with stakeholders as required.

The post holder will create and interpret reports using computer software that will allow services to be evaluated including mapping of staff and clinical capacity and demand to inform working patterns.

You will allocate work to, and supervise the work of the Operational team administration staff, ensuring all mandatory training is up to date. You will be responsible for carrying out PADRs and managing annual leave and sickness.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

For further details / informal visits contact:

Lori Cornelius-EvansAssistant Operational Lead

Telephone number 01792 530751

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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