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Operational Procedures Officer

Posted: 11 Jan 2022 Closes: 10 Feb 2022
London, GB Competitive
Permanent & Full-time HEA_327

Job Description

Your role will involve:

The role of the Operational Procedures Officer is to support the development of aerodrome procedures, ensuring Heathrow's Airside operation applies continuous improvement methodologies to develop safe, efficient and compliant aerodrome procedures applicable to the complex operation at Heathrow. This role is Monday-Friday.
  • Supporting the development of aerodrome procedures to ensure compliance with EASA licensing requirements.
  • Ensuring that the aerodrome change management process is followed, and that aerodrome changes are correctly documented and assessed.
  • Developing instructions, procedures and supporting documentation that underpin the Heathrow Snow Plan Airside.
  • Coordinating the review of Operational Safety Instruction (OSIs), that sit under the Head of Airside Operations and Supporting the Aerodrome Procedures Manager in developing safety cases for aerodrome change.
  • Developing and maintaining positive relationships with key stakeholders e.g., NATS, Ground Handlers and Airlines to assist in the development of aerodrome procedures.
  • Updating key licence documents e.g., Heathrow's Air Pilot entry and Aerodrome manual.
These skills are essential:
  • Experience working in an operational role within an airport environment.
  • A Valid UK driving licence in order to obtain an Airside Driving Permit. (Please note a full occupational medical check will also be required.)
  • Excellent attention to detail with experience following defined processes whilst providing solutions to problems.
Ideally, you'll also have:
  • Knowledge of the regulatory environment Heathrow operates in, including practical application of relevant licensing documentation.
  • Experience managing aeronautical data.
  • Proven influencing skills at all levels.


About Us

This is your chance to build a career in an airport that matters to millions. Heathrow is a city within a city - interesting and ever changing. As critical national infrastructure, we keep the economy moving by helping to facilitate travel and trade.

Joining us now means you'll become key to our recovery, bringing exciting challenges and opportunities. You'll play your part in safely getting the world moving again, bringing families together and supporting the global economy.

At the heart of our organisation are our plans to decarbonise aviation and reach net-zero by 2050, and our continuous efforts to be a diverse and inclusive working environment. We've kept our focus on innovation and commitment to our values throughout the pandemic. That means working together, keeping everyone safe, doing the right thing, treating others with respect, giving excellent service and improving every day.

Our colleagues are at the centre of life at Heathrow. Together, we have a strong plan in place to accelerate our recovery and shape our future.

Our rewards

As well as competitive salaries, we're committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. Not only that, when you get here, we'll support you to grow your skills and help you to reach your full potential.

Working location

Whilst we offer agile working, many of our roles cannot be carried out working remotely and sometimes you might need to come to the airport at short notice. This position will require you to be based within a reasonable commuting distance to the airport.

Traveling to work

At Heathrow, we will support you to find a sustainable way to travel to work. You can benefit from our dedicated cycle hub (including free bike servicing, access to a cycle loan scheme and discounts on purchases), discounted travel on Heathrow Express and some bus and coach routes to the airport, and help in finding someone to car share with (including a guaranteed free ride home in an emergency).

Equal Opportunities

As an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. At Heathrow we're an accessible place to work, driven by inclusivity and celebrating individuality.

About the Team

Our Airport Operations team plays a crucial role at the heart of one of the busiest airports in the world. With more than 1,400 arriving and departing flights on a normal day, Airport Operations work with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. It's an exciting place to work, where every decision taken has a real impact on the way the whole airport operates.

You'll join a high-performing team with a diverse skillset and a shared passion to make every journey better. You'll be part of a function that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.

Join Airport Operations and be an incredibly important part of our recovery, as we ramp up and welcome passengers back to the airport.
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If you would like help and advice about applying for this role please visit the Career Hive